LL

Lee L. one year ago • From Google

Rating

Bad

Booking system confuses with advance appointment options

It's quite challenging to secure an appointment through the online booking system at the local surgery. The system tends to display a location that is inconveniently far away for me to travel to. I'm also puzzled by the booking functionality, as it appears to only allow same-day reservations despite showing an option for future dates that doesn't seem to work properly. I spent considerable time attempting to book an appointment for Friday but was unable to do so in advance, with the system only permitting same-day bookings. After a lengthy wait on hold with the surgery, I was informed that the system doesn't support advance bookings, despite the option being visible. The booking system would benefit from improvements to make it more user-friendly and less frustrating to navigate.

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