The Central Surgery Barton
Robin D. 8 months ago • From Google
Bad
Booking system failures and unhelpful reception staff
I had an appointment and was treated with respect and consideration, receiving a diagnosis related to a urological condition. I was advised to have a blood test and instructed to book a follow-up appointment once the results were available. This is when I encountered significant difficulties with the administrative staff. After attempting to use the online booking system without success, repeatedly receiving verification codes that failed to work, I telephoned reception and was redirected to complete an online form on my phone. This circular process resulted in no appointment being made. Frustrated by this experience, I attended the surgery in person and requested a follow-up appointment. The receptionist initially resisted, but when I explained that I had been specifically instructed by the clinician to return, I believed the matter was resolved. I was mistaken. Approximately twenty minutes after arriving home, I received a phone call asking me to provide a urine sample for testing, despite having provided one just four days prior. I was also asked to complete a survey to help determine my condition, which seemed to indicate that my medical records had not been reviewed. Shortly after, I received a text message with a survey form that I had already completed at my initial appointment. All I required was a straightforward follow-up appointment to discuss medication options, yet instead I encountered bureaucratic obstacles and administrative failures. The online booking system appears non-functional, and the support staff demonstrated a lack of competence and poor service. While the clinician provided an exemplary consultation, they are clearly undermined by the inadequate performance and unhelpful approach of the administrative team. I expected healthcare work to be driven by a commitment to patient care, not by indifference.
The healthcare provider came across as dismissive during my visit. I experienced a prolonged period of discomfort with a skin concern that wasn't properly identified on multiple occasions, which..
The Central Surgery Barton
Janet R.
This practice has been deeply disappointing. In my many years of experience, I have not encountered one quite like this. While the reception team do their best when you manage to reach them, the..
The Central Surgery Barton
Samantha B.
It's a good practice overall, though getting a same-day appointment can be challenging when you need to call early in the morning or risk missing out.
The Central Surgery Barton
Lisa B.
I found it frustrating to receive inconsistent advice from different clinicians. It's been difficult to secure appointments with the doctor, and I was surprised to be referred to the pharmacy for..
The Central Surgery Barton
Gail H.
The appointment booking system requires calling on the day you wish to be seen, with no option to reserve a slot in advance. This approach means that routine enquiries must compete with same-day..
The Central Surgery Barton
Jo D.
I called this morning after experiencing difficulties with the NHS App. The staff member I spoke with was extremely helpful and displayed a cheerful demeanor, readily assisting me with my query.
The Central Surgery Barton
Jonathan I.
This surgery fell short of expectations. During a recent appointment, I was told I had a viral infection despite experiencing symptoms that seemed more serious. I was advised to take..
The Central Surgery Barton
Gav H.
Unacceptable service, experiencing significant lower back discomfort with the earliest available appointment being over a week away. This feels inadequate given the level of pain being experienced...
The Central Surgery Barton
Kevin T.
Woke up with ear discomfort and submitted an online consultation request. I received a callback within a couple of hours and was asked to attend the surgery for an examination by the urgent care..
The Central Surgery Barton
Sally H.
Called in during my lunch break with an ear concern. Received a telephone call back approximately 15 minutes later from a clinician who asked me to attend the surgery within the next 10 minutes. Was..
The Central Surgery Barton
Yvonne D.
I recently relocated to the area and have been impressed by how promptly I've been able to get appointments. The reception team have been consistently supportive and maintain a positive, friendly..
The Central Surgery Barton
John D.
I had a positive experience using the new online appointment booking system and was impressed with how straightforward it was to navigate. The follow-up communications were helpful, and I..
The Central Surgery Barton
James E.
Securing an appointment involves lengthy telephone waiting periods starting at 8am, with frequent outcomes of being informed that all slots are unavailable. Advance booking options are not..
The Central Surgery Barton
Jazz E.
The clinical staff are perfectly competent, however the appointment scheduling process is quite problematic. The practice requires patients to telephone during a narrow morning window between..
The Central Surgery Barton
Squiggi S.
Called about a pressing concern and found that the staff member handling the inquiry was unfamiliar with the procedures, requiring them to seek guidance before responding. I was subsequently..
The Central Surgery Barton
TalesFromTheFarsideOfThailand T.
Over the past few months, I have struggled to secure any appointments. While I receive text and email reminders to book, attempting to call proves extremely difficult as the line is consistently..
The Central Surgery Barton
Sarah M.
We have recently joined as new patients and I must say the team were extremely efficient in completing the registration process, even with the demands of managing other concurrent healthcare..
The Central Surgery Barton
Victor C.
I attempted to schedule an appointment with the respiratory specialist nurse today and was informed that the earliest available slot is in approximately three months' time.
The Central Surgery Barton
Ann R.
I have a chronic health condition. I'm unable to secure an appointment due to difficulties with the reception staff. They suggest that if my symptoms worsen, I should attend hospital instead. This..
The Central Surgery Barton
David W.
I am new to this Surgery and new to the village. The village is a delightful place. The Surgery has been very good to me, in particular the clinician who has looked after me very well.
The Central Surgery Barton
Lily S.