Heeley Green Surgery

The receptionist was quite unhelpful when I attempted to arrange a telephone consultation, which had been recommended following a medication review period. Rather than allowing me to provide my..

I relocated from my previous practice a few months ago due to dissatisfaction with the service quality and its regulatory status. Since joining this practice, I have not encountered any negative..

I've been attending appointments fairly frequently recently for a persistent concern, and every clinician I've encountered has been exceptionally attentive and caring. They've taken time to hear..

The service provided fell significantly short of expectations and was not satisfactory.

I have been a patient at this practice for approximately five years and have consistently found the reception team to be helpful, friendly and considerate, whether communicating by phone or..

The service fell short of expectations. Getting through to someone takes considerable time (on this occasion it took around 50 minutes), and the call was disconnected due to poor phone connectivity...

I'm not a registered patient at this practice but continue to receive mail addressed to someone else. I've repeatedly requested that they stop sending these letters, but my requests haven't been..

Last autumn I was unable to secure an appointment despite being unwell, so I visited the pharmacy instead and obtained medication there. I haven't had a consultation with a doctor for more than a..

My time at this practice has been disappointing over an extended period. The clinical team appears to consist largely of temporary staff, and despite being a long-standing patient, I have not been..

I've recently relocated from a different practice. The feedback I've seen posted here mirrors my own observations about that previous surgery. Waiting times in queues tend to be a common issue..

The reception team are welcoming, the clinical staff are competent, and I have no concerns whatsoever. I'm completely happy with the service received 👍🏻 Thank you all for your professional approach.

Anima is the worst online system for booking appointments and only opens at 8am so scramble moved from phone to online. If you work and need to time your appointments carefully (e.g. before 2pm), no..

I have experienced significant delays in obtaining appointments, having waited several weeks on multiple occasions. When I did manage to secure a slot, it required an early morning visit that did..

The new online system works really well. The team is impressive, appointments are scheduled promptly, and the whole process is straightforward. This practice demonstrates what excellent NHS service..

I'm disappointed to share this feedback because I've previously had positive experiences at this practice, but recently I've been struggling with significant pain and feel unsupported. When I called..

I found the reception experience to be quite disappointing. During my time as a patient, I have had to contact the practice several times, and on each occasion I felt the interaction was handled..

I attended to discuss my prescriptions and spoke with a staff member at the reception desk who advised me to call back, though I experienced repeated difficulties getting through.

The healthcare provider was unwilling to discuss a particular vaccination matter that I wished to raise. When I visited the surgery to submit documentation regarding this issue, the reception staff..

The service provided was satisfactory, with reasonable waiting periods.

The practice was previously excellent. However, since the change in management, there has been a noticeable decline in the quality of service.