KL

Kelly L. 4 months ago • From Google

Rating

Bad

Booking system forces early morning phone calls only

It's quite frustrating that advance appointments for non-urgent matters cannot be scheduled several weeks in advance. There is a non-urgent appointment request form available, but the follow-up process involves receiving a text message asking you to call at 8am. I'm writing this on behalf of my partner, who is a patient here, though I am not. I completely understand his frustration, particularly as I don't experience this difficulty with my own healthcare provider. This booking system seems to discourage him from attempting to see a healthcare professional, which in certain situations could be quite concerning. Consider someone who might have a serious underlying health issue but delays seeking an appointment due to the difficulty in securing one. The practice should review how it manages patient access to appointments. The current system is highly problematic and appears to be creating barriers that could potentially impact patients' long-term health outcomes.

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