CK

Charlotte K. 3 years ago • From Google

Rating

Average

Booking system frustrating but staff remain approachable

The reception team and medical practitioners, despite being under considerable pressure, perform their duties competently and maintain a welcoming demeanor. The appointment scheduling system is problematic, making it difficult to secure consultations and there is no option to request a preferred callback time. The medical professionals have been instrumental in helping me understand my health concern, though the investigation has been complicated by limited resources. I would recommend engaging with the formal feedback process, as it proved to be effective and resulted in me receiving additional assistance. Additionally, I would advise requesting continuity of care with the same practitioner, as this supports consistent management of your health, though you should be prepared for potential waiting times.

Other reviews for The Old School Surgery