Chastleton Medical Group

Extremely disappointing experience. Unless you can predict health issues well in advance, this service is not practical for urgent needs. The website is confusing and unclear about how to access..

Had blood work done for the driving authority. The healthcare professional seemed dismissive and did not engage with my questions. I would not recommend this practice to others and suggest..

Difficulty obtaining an appointment has been a source of considerable stress.

Absolutely excellent practice with a strong reputation and pleasant healthcare professionals. The reception team were welcoming and supportive. Much appreciated.

Excellent service. Given the pressures facing the NHS and financial constraints, the team clearly makes a genuine effort to provide good care. The staff members are pleasant and willing to assist,..

A decent practice when appointments are available, though the phone lines tend to be overwhelmed during peak morning times and the online booking system operates on a first-come-first-served basis..

I have had multiple appointments regarding women's health concerns, experiencing significant symptoms that I felt warranted urgent attention. However, I was advised that my situation was not..

Excellent service from the practice today. Arranged an appointment and was seen promptly. Completed blood tests within four hours. Well done to the team.

First time I have contacted this Medical Group, following a difficult family circumstance. The staff and the healthcare professional I spoke with were efficient, friendly, caring and..

The new appointment system they have introduced is absolutely brilliant, no more waiting for hours in the morning just to try and get an appointment only to be told there are none available. I know..

The practice seems unable to manage even the most basic operations, with the past decade showing consistent decline. There have been staffing changes accompanied by concerns raised directly with..

Outstanding medical facility. Couldn't ask for better support. The team throughout demonstrates consistent kindness, excellent organisation, and genuine patience with patients.

This practice is frustrating to deal with. The telephone system is difficult to navigate, with limited lines and automated responses. Calling from a pay-as-you-go mobile can be expensive due to the..

Generally a satisfactory practice, however I have not yet been offered a particular vaccination and the surgery appears to have progressed to administering vaccines to the next age bracket.

The updated appointment system has made it considerably more convenient for patients to access care, eliminating the need to queue for extended periods only to find that slots are..

I recently joined this practice, but I found the customer service to be disappointing. The appointment system does not offer advance booking options. I was advised to contact an alternative service..

The team here is wonderful and the clinical professionals are outstanding.

Called on Friday and was only on hold for approximately five minutes. The reception staff member was extremely accommodating, arranging an out of hours consultation for Sunday morning between 8am..

Excellent practice with outstanding receptionists who are always willing to help. The clinical team members are compassionate and genuinely invested in patient wellbeing.

Very poor experience at this surgery. This practice was previously considered excellent but appears to have declined significantly. Contacting the surgery by telephone proves challenging, and..