Church Lane Surgery
Megan A. 6 months ago • From Google
Bad
Booking system left me on hold for hours unnecessarily
Getting an appointment at this practice proves to be unnecessarily complicated and deeply frustrating. I visited the practice in person during the holiday period to arrange a follow-up appointment and was instructed by reception staff to telephone the following day within a specific time slot to complete the booking. I adhered to these instructions precisely. The practice's website indicated it would be operating on that day, so I called as directed and found myself on hold for considerably longer than an hour, with repeated assurances that I was at the front of the queue. Despite this, my call went unanswered. After persisting for some time, I made another trip to the practice in person, only to discover it was actually closed, contradicting both the website information and the ongoing hold message on the telephone line. This consumed considerable time and frustration that could have been prevented through accurate information about opening hours and a more reliable telephone system. Being directed to visit in person, then instructed to call instead, then left waiting while the practice was genuinely closed represents a poor experience. Obtaining routine healthcare should not present such obstacles. The booking procedures and how the practice communicates with patients require urgent attention and improvement.
An excellent surgery that operates at high capacity.
Church Lane Surgery
Chris E.
I'm somewhat hesitant to express how excellent this facility is, but it truly deserves top marks and represents the standard that other practices should aspire to reach. The staff and overall..
Church Lane Surgery
L (.
My concerns with this practice began following the introduction of the new online form system. Since implementing this change, the standard of care I have experienced has noticeably declined. I..
Church Lane Surgery
marion h.
The entire team at this practice is outstanding and handles patient concerns with speed and effectiveness. When necessary, they promptly arrange hospital referrals for additional investigations. I'm..
Church Lane Surgery
Piotr Jakub Augustyniak
HI. Join the surgery in January , this was my second visit . DR. Boyle , has treat me with exceptional care , with 100% understanding my needs , as a patient . Thank you ;
Church Lane Surgery
Matthew P.
An excellent GP practice with outstanding service across all staff members. The urgent referral service is a wonderful addition that has proven particularly beneficial for our family's healthcare..
Church Lane Surgery
Karen d.
Excellent experience with the team at the local surgery. Much appreciated!
Church Lane Surgery
Martin N.
This practice is among the finest I have attended. The reception staff and clinical team are outstanding and demonstrate excellent efficiency.
Church Lane Surgery
James A.
I attended the practice this afternoon to inquire about available appointments and found that my expectations were unfortunately met and even exceeded in the wrong way—entirely unhelpful and of no..
Church Lane Surgery
Diane F.
I have been a patient at this practice for over a decade and have consistently received excellent and timely care from all members of staff throughout my time here. I feel fortunate to have access..
Church Lane Surgery
Ben R.
Excellent GP practice with outstanding clinical staff. The team consistently demonstrates helpfulness, appointments run punctually, and the in-house pharmacy service is of high quality.
Church Lane Surgery
Rachel J.
I felt let down by the customer service experience at the practice today. The clinical care itself has been excellent and I have no complaints about that side of things. However, my interaction with..
Church Lane Surgery
Femail M.
The team here is consistently pleasant and always willing to assist with any needs.
Church Lane Surgery
Adrian M.
I would strongly suggest this practice to others. It is clearly well-organised and operates in a highly professional manner.
Church Lane Surgery
Linda B.
Absolutely wonderful team. We have consistently received excellent care and feel reassured that support is always available whenever needed. Both my partner and I feel genuinely valued and well..
Church Lane Surgery
S S.
This surgery apparently refused entry to a patient who was unable to wear a face mask. If the surgery believes that certain protective measures are effective, they should consider whether this..
Church Lane Surgery
Megan A.
Getting an appointment at this practice proves to be unnecessarily complicated and deeply frustrating. I visited the practice in person during the holiday period to arrange a follow-up appointment..
Church Lane Surgery
Stephen S.
I have been a patient here for over two decades and feel the practice has become increasingly disconnected from older patients. The appointment system now requires online booking, which means you..
Church Lane Surgery
Julia D.
Following an extended period during which I struggled with the psychological barriers preventing me from engaging with healthcare professionals, I have now started to find myself able to communicate..
Church Lane Surgery
Terry C.
Absolutely first class service from reception through to the dispensary. Thank you so much.
Church Lane Surgery
Jennifer O.