South Milford Surgery
Bryan T. 6 years ago • From Google
Bad
Booking system let down by inflexible appointment slots
I'm afraid one star feels generous given my experience. This practice was excellent in the past, but has unfortunately declined significantly over time. The clinical staff are genuinely competent and professional, yet this is substantially undermined by serious difficulties with the appointment booking system. Before submitting this review, I experienced a problematic booking situation for a routine procedure I required before an upcoming work commitment. I attended my appointment only to discover the booking had not been recorded on their system. A replacement booking was arranged, but I subsequently received notification that a double booking had occurred, and I was the one disadvantaged by this error. As a result, I had to seek private treatment elsewhere to meet my time-sensitive needs, which incurred personal expense. I submitted a formal complaint but received no response. Today, I attempted to schedule an appointment at a later time slot, and found their booking approach to be illogical. They simply populate the diary with the next available slot without flexibility. When I requested to speak with management about my specific scheduling needs, I was told they only accommodate advance bookings if someone cannot attend their standard available times, with an explanation involving an example that bore no relevance to my situation. The manager appeared unaware of my actual circumstances and seemed dismissive of the fact that patients have their own schedules and commitments to consider. Over a five-year period, I have attended this practice approximately three times, and each visit has been preceded by frustrating appointment booking difficulties. I would recommend exploring alternative practices in your area. I have since transferred to another provider and was able to secure an appointment with considerably greater ease.
Visited the surgery on a Friday and found the reception staff to be exceptionally friendly and welcoming. The clinician I saw was pleasant, attentive, and provided comprehensive and informative..
South Milford Surgery
Philip N.
It was straightforward to book an appointment and I was seen promptly upon arrival at the practice.
South Milford Surgery
Mark C.
My wife attended an appointment today and required medication urgently. She requested the prescription so she could collect it from the nearby pharmacy, and was directed to wait there. After waiting..
South Milford Surgery
STEPHEN L.
Annual review appointment: The clinician demonstrated excellent familiarity with my medical records, having clearly undertaken comprehensive preparation beforehand. The consultation was conducted..
South Milford Surgery
Ed G.
This is our local practice. It fulfils its purpose and we receive our medications as needed, so everything works well.
South Milford Surgery
Margarita P.
I want to express my sincere thanks to the welcoming member of staff at reception who assisted me during my visit. She was so kind, polite, and incredibly helpful. Even though I had arrived at the..
South Milford Surgery
honky t.
It's a medical practice. Who on earth leaves feedback about a healthcare appointment?
South Milford Surgery
Karen C.
This is an excellent practice. The main challenge is securing an appointment, as there can be quite a lengthy wait. By the time your scheduled visit comes around several weeks later, your initial..
South Milford Surgery
Adrian P.
I am extremely dissatisfied with the service provided and would rate it lower than one star if possible. Over the seven years I have been registered with this practice, I have managed to secure only..
South Milford Surgery
David A.
Excellent medical facility that maintains high standards of cleanliness and hygiene throughout. It is particularly convenient to have the option of scheduling appointments with clinical..
South Milford Surgery
michael l.
The practice staff appeared uncertain about how to proceed with my care.
South Milford Surgery
Jessica W.
The reception team here can make you feel as though your appointment is not considered important. After experiencing a persistent cough for two weeks, I called to book an appointment and felt the..
South Milford Surgery
Maria F.
It typically takes a few weeks to get an appointment with a doctor, unless you have a genuine urgent situation, which appears to be standard practice nowadays, though many would prefer to avoid a..
South Milford Surgery
B H.
I would have preferred a lower rating as I was very disappointed with my experience. When I attempted to schedule an appointment for my family member who was unwell, I was informed of a significant..
South Milford Surgery
Karen B.
My partner was instructed to attend for medication collection on a specific date, but was unable to do so due to unavoidable commitments that day. I felt frustrated that the practice had scheduled..
South Milford Surgery
Jane M.
Required an urgent appointment while visiting the area and the practice was able to accommodate me towards the end of their clinic session. There was a waiting period, but this was entirely..
South Milford Surgery
Patrick F.
An outstanding GP practice across all aspects of care. I notice various feedback regarding appointment availability and scheduling, but the practice offers digital and mobile app features that..
South Milford Surgery
Dave M.
Once I managed to secure an appointment, everything went smoothly.
South Milford Surgery
Stacey W.
Excellent and considerate front desk staff (unlike some other practices) and reasonably quick when scheduling appointments. My only wish would be that the car parking facilities were more spacious!
South Milford Surgery
Jan T.
Excellent experience at the practice. I arrived without a prior booking and was called through for my consultation after a brief wait. The clinician provided me with a prescription, which I was able..
South Milford Surgery
delphine m.