South Milford Surgery
BT
Bryan T. 6 years ago • From Google
Bad
I'm afraid one star feels generous given my experience. This practice was excellent in the past, but has unfortunately declined significantly over time. The clinical staff are genuinely competent and professional, yet this is substantially undermined by serious difficulties with the appointment booking system. Before submitting this review, I experienced a problematic booking situation for a routine procedure I required before an upcoming work commitment. I attended my appointment only to discover the booking had not been recorded on their system. A replacement booking was arranged, but I subsequently received notification that a double booking had occurred, and I was the one disadvantaged by this error. As a result, I had to seek private treatment elsewhere to meet my time-sensitive needs, which incurred personal expense. I submitted a formal complaint but received no response. Today, I attempted to schedule an appointment at a later time slot, and found their booking approach to be illogical. They simply populate the diary with the next available slot without flexibility. When I requested to speak with management about my specific scheduling needs, I was told they only accommodate advance bookings if someone cannot attend their standard available times, with an explanation involving an example that bore no relevance to my situation. The manager appeared unaware of my actual circumstances and seemed dismissive of the fact that patients have their own schedules and commitments to consider. Over a five-year period, I have attended this practice approximately three times, and each visit has been preceded by frustrating appointment booking difficulties. I would recommend exploring alternative practices in your area. I have since transferred to another provider and was able to secure an appointment with considerably greater ease.
julie t.