Denmark Street Surgery

I attended this practice for approximately two years while expressing concerns that something wasn't right. When I eventually experienced noticeable physical changes, I felt it necessary to bring a..

I contacted the practice to arrange an urgent appointment to discuss medication for someone who had recently attended the emergency department and been assessed by the crisis team. The practice no..

The receptionist's manner was disappointing, particularly given that I had been unwell for an extended period. The tone of the interaction felt patronising and unhelpful when I was already..

I have been a patient at this practice for over two decades and am disappointed with the current situation. The telephone system appears overwhelmed with significant wait times reported, and there..

The team here are really approachable and provide excellent support whenever you have questions or need to arrange an appointment 👍👍

I scheduled an appointment online a fortnight in advance for the earliest available slot. The practice attempted to contact me earlier than my requested time while I was occupied with work..

Arrived promptly and was seen at the scheduled time.

The team was welcoming and provided good support.

I attended my appointment seeking support for my anxiety and mental health concerns. Unfortunately, I felt that the receptionist did not adequately communicate my needs to the clinical team, and I..

I have consistently had positive experiences at this practice with excellent healthcare professionals. My only concern is that the telephone lines tend to be quite congested and difficult to get..

It is extremely challenging to secure an appointment with a doctor at this practice. The online booking system for routine appointments appears to have very limited availability, with no slots..

I'm uncertain about the changes that have occurred at this practice. Previously, it was straightforward to arrange an appointment by telephone. Currently, the process appears more complicated...

I got in touch with the practice today regarding my young child and was able to secure an appointment quite quickly. The healthcare professional I saw was very compassionate and took time to go..

Unfortunately, I found this surgery to be quite disappointing. The appointment booking process presents significant challenges. The online form system requires completing a submission to receive a..

Excellent practice with a welcoming reception team and outstanding clinical staff who demonstrate genuine care for their patients. The clinicians are meticulous in their approach to diagnosis and..

I am satisfied with the care I receive here. There is some waiting time to reach someone by phone and to be seen by my regular GP, though this appears consistent with other practices I have..

The practice is quite hectic, though the service pace could be faster.

I find it straightforward to book appointments at this practice, and the clinical staff are approachable and welcoming.

Positive experience with welcoming and helpful team members.

A brief visit to the surgery, which most people find rather unpleasant. There was no queue when I arrived and I was called through fairly promptly, though this isn't guaranteed every time, and you..