Pendeen Surgery
TM
Tasha M. 5 years ago • From Google
Bad
I have been attempting to arrange my infant's developmental assessment since he was five weeks of age. Initially, I was advised that no appointments were available and instructed to contact the practice on the day of the scheduled visit for a same-day slot. When I called on that date, I was informed the assessment would be postponed until eight weeks alongside routine vaccinations, but that I could not book this in advance and would need to ring back on the relevant day. I called the day before the eight-week mark and was told I could only schedule an appointment from the following week onwards. An appointment was eventually secured for the assessment and vaccinations approximately one week later, by which time my baby was nine weeks old. Upon attending today's appointment, I discovered the booking only included vaccinations and not the developmental check. As no clinical staff were available to conduct the assessment, I have been asked to return on a separate occasion. I find this level of service unsatisfactory. I am concerned about bringing my infant to the surgery repeatedly when this could have been avoided with better coordination. I would have expected healthcare providers to recognise the importance of minimising unnecessary visits during this period and to have managed the scheduling more effectively.
Rachel W.