LL

Lala L. 8 months ago • From Google

Rating

Bad

Booking system makes appointments nearly impossible

The appointment booking system appears to be poorly designed and frustrating to use. It seems as though the process may be discouraging people from attempting to schedule appointments altogether. When appointments are not available within the standard two-week window, patients are directed to a booking link that frequently shows no available slots either. The clinical staff themselves have been courteous and supportive during consultations, which is appreciated. However, the booking system itself is a significant concern. Telephone booking is also problematic, with lengthy wait times and calls often going unanswered. There was a particular instance involving a sensitive health matter where the only available appointment option was with a specific clinician at a single time slot across the following two weeks. This limited choice in such circumstances can be challenging for patients seeking care.

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