PP

Pol P. 4 years ago • From Google

Rating

Bad

Booking system makes appointments nearly impossible

I am a healthcare professional with extensive experience in the NHS and find my interactions with this practice consistently frustrating and disappointing. The appointment booking system appears outdated and difficult to navigate, making it challenging for working individuals to access GP services. This operational inefficiency within primary care may contribute to broader pressures on emergency services. I have experienced interactions with reception staff that I felt lacked warmth and professionalism. I would encourage this practice to review its systems and processes to ensure services meet the needs of patients and the community.

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