Clifton Road Surgery
EC
E C. 3 years ago • From Google
Bad
I received treatment that I felt was unprofessional during my visit. The appointment booking system at this surgery is quite difficult to navigate, and I struggle to understand why advance bookings aren't available like at other practices. This is particularly challenging given my work commitments, as I'm unable to leave work at short notice for appointments. After eventually securing a telephone appointment, I was informed that a referral for blood tests would be arranged to help investigate my ongoing health concerns. I was told the necessary paperwork would be ready for collection from reception. I arranged my blood test and took time off work to collect the referral form, only to discover it hadn't been processed. This meant I had to cancel my blood test at the last minute. I was instructed to book another telephone appointment on the same day to obtain the form. I returned to work, which is a considerable distance away, and waited for the call. The appointment was approximately thirty minutes late, and the call was very brief—I missed it while retrieving my phone. I called the surgery back, and reception informed me that a voicemail had been left. However, I found no voicemail on my phone. Reception assured me I would receive a callback, but despite monitoring my phone throughout the day, no call came through. When I checked my health app, it indicated that I had not answered a call. This was confusing, as I had been watching for calls all day. Additionally, I noticed that my previous appointment, during which arrangements were discussed, had not been documented. I was also told that a follow-up regarding another referral I had been waiting for would be pursued, but this did not happen either. I'm uncertain whether this reflects how all patients are treated or if there are other factors at play, but this experience has caused me considerable stress. Given my current health situation, I lack the energy to pursue this further.
Teresa D.