St Lukes Primary Care Centre

A phone call back or for an appointment to see a healthcare professional. The clinical team members and reception staff have consistently demonstrated politeness and have assisted with addressing..

The early morning appointment slots appear to be fully booked very quickly. It seems difficult to secure a time to be seen. Despite the practice indicating online that they are accepting new..

I cannot find any issues with this practice; they have consistently been the finest medical facility I have attended. The team demonstrates helpfulness and genuine care at every interaction.

It has been extremely difficult to reach the practice by telephone to arrange an appointment. The automated system consistently indicates that no slots are available. I have attempted to call at..

The telephone system at this practice is extremely difficult to access. Getting through proves to be a significant challenge and improvements are urgently needed.

I attended an appointment at the primary care centre with my family members for some routine blood work. We were seen by a member of staff whose manner was quite abrupt towards my family and..

I have only positive feedback regarding this practice. The front desk team are approachable and supportive, appointments are readily available when needed, and the clinical staff demonstrate genuine..

This practice falls short of expectations. The telephone system presents significant challenges. Lines become fully booked almost immediately after opening, requiring callers to try again at a later..

Would give it no stars if I could as obtaining an appointment is extremely difficult. Following a visit to accident and emergency, I was advised that I required certain blood tests to be repeated as..

Whoever is managing this practice needs to reconsider their approach. I apologize for being blunt, but that reflects my frustration. Obtaining an appointment is extremely difficult, and it appears..

Unable to reach anyone by telephone as calls are disconnected before speaking to reception staff.

It is extremely difficult to obtain an appointment at this practice. I called to arrange a consultation regarding a prescription matter and was instructed to ring back at a later time. Despite..

For anyone using the telephone appointment system: 7:59AM: Telephone lines are not yet open. Calls can be made from 8am onwards. 8:00AM: Telephone lines have reached full capacity. The system..

The practice has consistently provided valuable support, and my family has benefited from the quality of care offered. It's important to recognise that wait times can be longer given the high volume..

A repeat prescription was cancelled without my knowledge, leaving me without my medication.

Excellent facility with a wonderful team!

This practice is deeply frustrating to deal with. My elderly mother has been attempting to reach them daily, multiple times per day, for well over a month without success. This morning at just after..

I was unable to reach the practice by telephone when I called at opening time, as an automated message indicated they had already reached their maximum capacity for incoming calls at that point.

I couldn't find anything to criticise. I was genuinely anxious about needing to switch medical practices when we relocated, but they've made the transition really smooth. I haven't had any..

Today I had my annual respiratory condition check-up. The nursing staff member who saw me was well qualified and a genuine pleasure to work with. They were very polite, informative, and helpful,..