Three Chequers Medical Practice
RO
Richard O. one year ago • From Google
Bad
The appointment booking system is extremely frustrating. I spent a considerable amount of time on hold only to be informed that no further appointments were available that morning, and was instructed to call back at a later time. The core problem is that you need to remain available throughout the entire day to receive a telephone assessment call. This creates significant difficulty for those with work commitments, as calling at the designated times is not feasible without taking unpaid time off. The clinical staff are genuinely pleasant and provide excellent care once you manage to secure a consultation, however the appointment booking process feels outdated and no longer reflects current needs. Additionally, telephone-based assessments appear less effective than in-person appointments. At the very least, it would be beneficial to schedule these telephone assessments within a specific time window of perhaps thirty minutes to an hour, rather than requiring all-day availability. This inflexible system likely drives many people towards emergency services instead, which places additional strain on NHS resources and creates unnecessary delays for everyone involved.
Sandra B.