RZ

Razvan Z. one year ago • From Google

Rating

Poor

Booking system requires multiple lengthy phone calls

I cannot recommend this practice. The appointment booking system is extremely frustrating. Whenever I needed to see a clinician, it required multiple phone calls, with each call involving 30 minutes or more of waiting to speak with reception staff who seemed disengaged and failed to grasp why I was calling. On most occasions, I was advised to ring back the following day because the practice was too busy. That said, on the rare occasions when I did manage to speak with or see a clinician, they were quite helpful. I'm uncertain why I remained registered here for the past two years given my disappointment with the service the vast majority of the time, but following today's interaction with reception staff, I have decided to leave the practice.

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