Brookmill Medical Centre

Absolutely brilliant GP surgery. I moved here from a different town and CCG. Worlds apart! I do mostly use the online consultation service but I always feel listened to and if they don't agree with..

Some members of the reception team demonstrated discourteous behaviour and displayed unhelpful attitudes during interactions.

I have been a patient at this practice for many years and have consistently had a positive experience. The reception team members are particularly noteworthy for their exceptional service and..

Today I attended an appointment and I just wanted the practice to know what an asset the clinical staff member is. The healthcare professional was kind and kept reassuring me throughout the..

The practice demonstrated precision in their approach and I have not encountered any problems during my visits. The staff proved consistently helpful throughout my care. I received a hospital..

I had a disappointing experience with the reception staff today. When I called at 17.40 seeking guidance regarding a health concern, the person who answered did not introduce themselves and failed..

A deeply disappointing practice. I had an unsatisfactory experience with a junior clinician, and I was not informed of their training status beforehand, which I believe should have been disclosed..

It is disappointing to see the decline in this practice, which previously maintained high standards. Over the past year, the experience has deteriorated significantly. Accessing appointments has..

I felt frustrated by the apparent impatience shown when I mentioned having two concerns to address during the appointment. This was particularly disappointing given that my daughter had waited..

Disappointing experience at this medical centre since my recent registration. The telephone line is frequently engaged, and even when I manage to join the queue, calls tend to disconnect before..

I have concerns about the reliability of this practice since transferring my registration and beginning my care with them. The service has been disappointing so far. During my pregnancy, I have been..

I received a text asking me to contact the surgery, which I did. I was instructed to attend in person to collect a blood test form for hospital testing related to my ongoing health condition. I..

I deeply regret recommending this practice to my family member last year, as it is conveniently located nearby. However, this decision is something I now wish I had not made. Obtaining an..

Called and received what I needed.

I haven't needed to visit the doctor very often until recently. During my last appointment, I experienced a significant wait of around thirty minutes before being seen, and I felt that my concerns..

Always seen on time,staff very polite, surgery very clean. Can be a little difficult to get an appointment . Probably due to how busy they are.

This practice has been extremely frustrating to deal with. Waiting times for appointments stretch on for weeks, and when a slot finally becomes available, it often turns out to be a telephone..

I have complete confidence in this practice and wouldn't consider seeking care elsewhere.

Attempted to call earlier today but encountered difficulty reaching the practice. There ought to be a more straightforward method of getting in touch. Apart from this, I am quite satisfied with the..

I have been a patient at this practice for a considerable time, however the standard of service has deteriorated in recent times. Some members of the reception team lack helpfulness, and there..