Sydenham House Group Practice

If you are in employment, this may not be the right practice for you. The wait to speak with reception staff was over an hour, which is difficult to manage when you cannot remain on the phone for..

Unfriendly demeanor from the front desk team. Appointments cannot be scheduled without making a phone call first. Not recommended.

Never had any issues, though getting through by phone can be somewhat frustrating at times, though I appreciate they're likely quite busy. Apart from that minor inconvenience, I'm satisfied with the..

I've tried navigating through all the available options on the phone system and each one indicates there are no suitable choices available. It's unclear what patients are meant to do in this..

Unsatisfactory experience. I cannot recommend this practice. I feel the need to find alternative care. Over a four-year period, I have not felt my concerns were adequately addressed, and I believe..

Extremely disappointing experience with the front desk team. The service provided was not helpful and fell well short of expectations.

I initially left a one-star rating because I was struggling to secure appointments and found the reception team unhelpful. However, after returning a year on, I've noticed significant positive..

I've recently been using this service linked to the business I work for. All I can say is that the receptionist who typically answers calls is amazing, they're helpful, and they go the extra mile to..

The reception team have consistently been friendly and accommodating, though securing appointments on the day of contact can be challenging, which appears to be a common issue across many practices..

Always delighted with my visits, the team are wonderful, consistently cheerful and genuinely supportive!

This practice has been a disappointing experience. The appointment system relies heavily on an online form that is only accessible during limited daytime hours, which creates significant barriers for..

I would recommend avoiding this practice and the other surgeries located at the same premises. Once registered with one of these practices, it appears difficult to transfer to another surgery in the..

The reception team's manner was unwelcoming and dismissive, and I found the waiting times for both telephone contact and appointment availability to be quite disappointing.

I had my medication adjusted to include an additional item on my recurring prescription, but over the last five or six weeks there have been consistent issues. There appears to be a significant..

I had a poor experience during my appointment today. I explained my symptoms regarding digestive discomfort and anxiety around eating, and the clinician suggested these were stress-related. I was..

The service fell short of expectations, with concerns about honesty from both staff and clinicians. This practice may not be the best choice.

I would give 0 stars if I could. The appointment booking process is extremely frustrating. Calling at opening time results in lengthy hold times exceeding 40 minutes, only to be informed that no..

I'm really pleased I relocated to a different area and switched to a new practice. With my ongoing health concerns, my previous surgery was unwilling to adjust my medication, claiming there were no..

Honestly, there's no point attempting to access care here if you require medical attention. You'll be fine if you don't need any healthcare support, as it's straightforward to avoid coming in...

Called at opening time, was several positions back in the queue and successfully secured an appointment for that same day. My young child was seen by a member of staff who was excellent, engaging..