Larwood Surgery
SD
Stephanie D. 3 years ago • From Google
Bad
The online booking system for appointments is constantly down, which is incredibly frustrating. I'm completely understanding about not getting same-day slots, but it's absurd that you can only book future appointments during specific, limited timeframes that suit their schedule. This practice seems to forget that the surgery exists to serve its registered patients, who should be able to schedule appointments when needed. Such inflexibility will undoubtedly discourage people from seeking medical care when necessary. Attempting to book by phone is equally challenging - after enduring around 10 minutes of automated messages, you're often told appointments can't be made, and frequently the lines are so congested that calls simply disconnect. Prior to the pandemic, securing same-day appointments or consultation calls was straightforward and effective. Their current appointment management system is completely dysfunctional. Given the substantial volume of complaints, it's bewildering why they haven't reverted to their pre-covid booking methods, which worked perfectly for everyone. They must be hemorrhaging patients, and I personally intend to register with a practice where accessing medical care isn't such an arduous ordeal.
Julie W.