Thorndike Partnership
SB
Sarah B. 10 months ago • From Google
Bad
This surgery is absolutely dreadful, and if I could give zero stars, I would. Having visited multiple times for blood tests, it's glaringly obvious that the entire facility is poorly managed. The reception staff desperately need improved training and supervision. It's absurd to see a line of patients waiting while receptionists are tied up on phone calls, causing appointment delays. Not all patients can use the electronic check-in system, especially those from outside the practice, which is particularly problematic for those requiring blood tests. The waiting patients unanimously agree how terrible this practice is. My mother is unfortunately registered here and has been completely unable to secure an appointment, making healthcare access virtually impossible. They seemingly contribute to patient suffering, potentially endangering lives. When my father was critically ill with heart failure, they were unhelpful until specialist intervention. During my visit, three separate patients came in to lodge complaints. Compared to other local surgeries, this place feels like a healthcare nightmare. I strongly advise avoiding registration here if at all possible, as once you're in their catchment area, better practices won't accept you.
Charlotte O.