CW

Cheryl W. 3 years ago • From Google

Rating

Bad

Brereton surgery saves the day with compassion

After switching to Brereton surgery, I'm truly grateful. The staff demonstrate compassion and understanding towards your medical concerns, actively working to address them promptly. Unlike Sandy Lane, which requires strict appointments, Brereton surgery welcomes walk-ins and allows patients to explain issues like medication cancellations, which happened to me without any explanation. The staff at Sandy Lane include some rude individuals, overshadowing the few good employees remaining. Changing surgeries was definitely the best decision I made. I'm deeply saddened by their lack of empathy, especially during my parents' loss, with certain receptionists displaying a complete absence of compassion. One receptionist in particular is exceptionally discourteous and disrespectful. If possible, I would rate them zero. My strong advice is to seek another medical practice. Dr. Staite would be horrified by the current state of affairs - the approach is uncaring, dishonest, and unprofessional. All patients deserve basic kindness and respect. It's tragic that Dr. Staite and Dr. Hoosen have departed, as the surgery's quality has significantly deteriorated. What a shame to see the decline of what was once a good medical practice.

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