ZK

Zhora K. one year ago • From Google

Rating

Bad

Brilliant doctors, terrible staff at this clinic

The doctors, Dr Al Qazi and Dr Vivani, are excellent, but the staff's behavior is unacceptable. They are incredibly rude, preventing patients from speaking and becoming defensive when questions are asked. I've attempted to contact management multiple times, but they consistently respond with vague promises about getting back to me, which is highly unprofessional. Recently, I encountered a serious issue when trying to get an appointment for my 9-month-old baby. The staff is re-registering us at the surgery, but after more than a week, they haven't confirmed our registration status. Their refusal to let me see a GP or access our medical history is completely unacceptable. To make matters worse, their phone service is abysmal - you wait on hold for an extended period, only to have the call abruptly disconnected. This entire experience has been utterly disgraceful and frustrating.

Other reviews for Oakwood Surgery