A

Anonymouse yesterday

Rating

Great

  • Appointment

    Average
  • Reception

    Poor
  • Cleanliness

    Average
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great
🔒
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Brilliant Drs, Absolutely Awful Reception Lady

The doctors and wider team are incredibly helpful and provide a genuine 5-star service. Tracy, in particular, is always exceptionally helpful, professional, and kind. However, I feel compelled to leave feedback for E. a member of the reception team Unfortunately, every interaction that my partner, my son, or I have had with her whether regarding appointments, prescription requests, or general enquiries, has been a negative experience. I have consistently found her to be unhelpful, dismissive, rude, and at times condescending. This stands in stark contrast to the excellent care and service provided by the doctors and the rest of the team. I am sharing this feedback because I value the practice and its reputation. It is disappointing that repeated interactions with one member of staff have left such a poor impression, and I know from other reviews that we are not alone in this experience. I hope this feedback is taken constructively, as the practice otherwise provides an excellent standard of care.

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