MM

Meg M. 4 years ago • From Google

Rating

Bad

Brilliant Nurses, Terrible Service: Reception Nightmare

I would prefer to leave no stars at all. The nursing staff is truly exceptional, and I feel bad expressing this opinion, but the reception personnel and Dr. Bracey stand out as some of the most arrogant and discourteous individuals I've ever encountered! Being told, “at least we answer the phone,” while receiving unpleasant voicemails due to my inability to secure an appointment—especially when working makes it nearly impossible to take calls—is incredibly frustrating. I have been waiting for over three months for assistance only to experience rudeness in return. When my daughter's ear was bleeding, Dr. Bracey couldn't provide any help; we were simply informed that it was viral in nature. My complaints stem from sheer disgust at the apparent lack of care and regard shown by the staff here! It pains me to think about others in our community who will also be subjected to this treatment. There is a pressing need for a complete overhaul involving new doctors and receptionists! Nevertheless, I must emphasize that the nurses are outstanding!!!!

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