Eaglescliffe Medical Practice
Thats !. one year ago • From Google
Average
Broken Appointment System Torments Tinnitus Patient
It is essential to evaluate how calls and appointments are managed. When attempting to schedule an appointment during the day, you end up on hold, only to be subjected to the sound of a ringing phone instead of soothing hold music. This is perplexing; hearing a ringing phone while waiting seems entirely inappropriate. After enduring this for some time, you finally reach someone who informs you that all available slots for appointments today have been filled. One might expect that rescheduling for the following day would be straightforward; however, they instruct you to call back at 8 AM tomorrow instead. From past experiences, it’s clear that calling at that hour feels akin to trying your luck in a contest on a radio show rather than simply booking an appointment. In this digital era, it appears unreasonable not to have a more efficient system in place—relying solely on same-day bookings feels like participating in some sort of lottery game with no guarantee of success when trying just to secure basic medical care. I am reaching out due to issues related specifically to tinnitus affecting my ear, and yet I'm met with nothing but the sound of ringing phones… That’s enough venting for now.
I highly endorse this general practice surgery! My encounters have always been pleasant, particularly regarding the ease of securing appointments. Dr. Hindmarsh is a remarkable physician who truly..
Eaglescliffe Medical Practice
Claire S.
Having been a client of this practice for close to a year, I can confidently say that my experiences have been positive. While there may be some delays for regular appointments, they have always..
Eaglescliffe Medical Practice
Naeem Z.
I've been a patient at this medical practice for several months since relocating to the neighborhood. Someone suggested I register here, and I can genuinely affirm that both the reception team and..
Eaglescliffe Medical Practice
Jacqueline H.
Attempting to secure a booking via their telephone service at 8:30 is an exercise in futility, with only a handful of slots available for the upcoming 48-hour period. I've made two unsuccessful..
Eaglescliffe Medical Practice
liz w.
A companion dropped by to assist me in securing a medical consultation (with a potential tonsillitis diagnosis). He mentioned that the front desk staff were incredibly kind and accommodating, and..
Eaglescliffe Medical Practice
Helen T.
Throughout the past few years, I have frequently engaged with EMP for various reasons. Each interaction has been marked by professionalism and support. My recent consultations with Dr. Hindmarsh..
Eaglescliffe Medical Practice
K W.
The experience was excellent, with friendly reception personnel. Dr. Hindmarsh is fantastic and very accessible; I felt he genuinely heard my concerns. He was exceptional with my daughter and went..
Eaglescliffe Medical Practice
I m.
Absolute rubbish! They've implemented a new system that compels patients to physically visit the pharmacy for repeat prescriptions. If you misplace your login credentials, the webpage claims the..
Eaglescliffe Medical Practice
Jill B.
Superb experience. Delightful and welcoming personnel, extremely compassionate. Absolutely no room for criticism whatsoever.
Eaglescliffe Medical Practice
Lisa R.
My mother was compelled to switch to this medical practice following her hospital stay and rehabilitation in a care facility, which uses this particular practice. After three weeks, she was..
Eaglescliffe Medical Practice
Marilyn C.
Kudos to the front desk staff for swiftly handling my urgent prescription request after an unfortunate mishap with my medication. Though I'm a new patient who has only interacted with the..
Eaglescliffe Medical Practice
Kerys W.
Smooth scheduling process with prompt service and a compassionate team that attentively addresses personal requirements.
Eaglescliffe Medical Practice
steve J.
Reached out initially at 8:10 AM to schedule a visit. Impressively, they proposed a slot at 9:20 AM within the very same morning. Truly appreciate their prompt and efficient handling of my request.
Eaglescliffe Medical Practice
Judith W.
The team is excellent, the environment is neat and organized, scheduling appointments was hassle-free, and the staff addressed all inquiries with professionalism.
Eaglescliffe Medical Practice
Jan C.
It might just be my perspective, but I have consistently found every member of the staff—from those at the reception to the general practitioners—approachable, pleasant, and supportive. Certainly,..
Eaglescliffe Medical Practice
Sal P.
Earlier this week, my son and I signed up with the practice since we are newcomers to the area and had received excellent recommendations. After completing our initial registration, we received a..
Eaglescliffe Medical Practice
Jon A.
I arrived at the clinic, waited patiently for three-quarters of an hour, only to find out that the receptionist, who seemed unwell, had failed to properly register my appointment. As a result, after..
Eaglescliffe Medical Practice
shaun s.
Attempting to schedule an appointment is a nightmare - the phone line is perpetually busy. Absolutely unacceptable.
Eaglescliffe Medical Practice
Joshua K.
The team demonstrates exceptional professionalism and warmth. Continuing to excel like this is commendable!
Eaglescliffe Medical Practice
judith t.
I experienced both positive and negative situations as well!
Eaglescliffe Medical Practice
Jennie W.