Eaglescliffe Medical Practice
Thats !. one year ago • From Google
Average
Broken Appointment System Torments Tinnitus Patient
It is essential to evaluate how calls and appointments are managed. When attempting to schedule an appointment during the day, you end up on hold, only to be subjected to the sound of a ringing phone instead of soothing hold music. This is perplexing; hearing a ringing phone while waiting seems entirely inappropriate. After enduring this for some time, you finally reach someone who informs you that all available slots for appointments today have been filled. One might expect that rescheduling for the following day would be straightforward; however, they instruct you to call back at 8 AM tomorrow instead. From past experiences, it’s clear that calling at that hour feels akin to trying your luck in a contest on a radio show rather than simply booking an appointment. In this digital era, it appears unreasonable not to have a more efficient system in place—relying solely on same-day bookings feels like participating in some sort of lottery game with no guarantee of success when trying just to secure basic medical care. I am reaching out due to issues related specifically to tinnitus affecting my ear, and yet I'm met with nothing but the sound of ringing phones… That’s enough venting for now.
I've been a patient at this medical practice for several months since relocating to the neighborhood. Someone suggested I register here, and I can genuinely affirm that both the reception team and..
Eaglescliffe Medical Practice
Sal P.
Earlier this week, my son and I signed up with the practice since we are newcomers to the area and had received excellent recommendations. After completing our initial registration, we received a..
Eaglescliffe Medical Practice
shaun s.
Attempting to schedule an appointment is a nightmare - the phone line is perpetually busy. Absolutely unacceptable.
Eaglescliffe Medical Practice
JohnC J.
This medical practice, situated in a contemporary, purpose-designed facility with ample parking, effectively serves the Eaglescliffe area. We registered here upon moving to the region four years ago..
Eaglescliffe Medical Practice
Elisabetta P.
I scheduled an appointment 20 days ahead to obtain a letter from my general practitioner for a mammogram. The available slot was at 4:10 pm, but since I needed to start work at 5 pm, I had to wait..
Eaglescliffe Medical Practice
Mel D.
Having been associated with one medical practice for decades, I recently switched to this new surgery following a relocation, and I am compelled to express my heartfelt appreciation to all the staff..
Eaglescliffe Medical Practice
Jennie W.
I highly endorse this general practice surgery! My encounters have always been pleasant, particularly regarding the ease of securing appointments. Dr. Hindmarsh is a remarkable physician who truly..
Eaglescliffe Medical Practice
Judith W.
The team is excellent, the environment is neat and organized, scheduling appointments was hassle-free, and the staff addressed all inquiries with professionalism.
Eaglescliffe Medical Practice
Kelvin M.
Frustrated with attempting to contact my GP by phone, I face significant challenges due to my deafness while trying to secure prescriptions or appointments for myself and my children. We rely on..
Eaglescliffe Medical Practice
Jacqueline H.
Attempting to secure a booking via their telephone service at 8:30 is an exercise in futility, with only a handful of slots available for the upcoming 48-hour period. I've made two unsuccessful..
Eaglescliffe Medical Practice
Helen T.
Throughout the past few years, I have frequently engaged with EMP for various reasons. Each interaction has been marked by professionalism and support. My recent consultations with Dr. Hindmarsh..
Eaglescliffe Medical Practice
Amanda S.
For the past three months, I encountered an issue. I consulted with Dr. Waterhouse, who took the time to hear my concerns and chose to raise the dosage of one of my medications in hopes that it..
Eaglescliffe Medical Practice
Jennifer H.
I am truly thrilled to be part of my new medical practice. The reception team has been incredibly supportive. It was impressive to secure an appointment on the very same day. Additionally, the..
Eaglescliffe Medical Practice
Lisa R.
My mother was compelled to switch to this medical practice following her hospital stay and rehabilitation in a care facility, which uses this particular practice. After three weeks, she was..
Eaglescliffe Medical Practice
Jennifer C.
The entire team demonstrates a high level of professionalism, and based on my observations, patients receive exceptional care.
Eaglescliffe Medical Practice
I m.
Absolute rubbish! They've implemented a new system that compels patients to physically visit the pharmacy for repeat prescriptions. If you misplace your login credentials, the webpage claims the..
Eaglescliffe Medical Practice
Claire S.
Having been a client of this practice for close to a year, I can confidently say that my experiences have been positive. While there may be some delays for regular appointments, they have always..
Eaglescliffe Medical Practice
tes s.
Dr Hepworth is truly exceptional. Her compassionate and empathetic approach instantly puts you at ease, which is particularly comforting for parents with young children. Her warmth and..
Eaglescliffe Medical Practice
Darren C.
The staff at Eaglescliffe Medical Practice, from the receptionists to the various clinicians I've encountered, are exceptional. They consistently demonstrate helpfulness and thoughtfulness in their..
Eaglescliffe Medical Practice
Cynthia H.
It's becoming more and more frustrating to refill my recurring medications through their online system. I have absolutely zero interest in downloading yet another mobile application to manage this..
Eaglescliffe Medical Practice
Naeem Z.