Prospect Medical Centre
SS
Shaima S. 3 years ago • From Google
Bad
The telephone lines are frequently unanswered when attempting to call. Staff interactions are often perceived as discourteous. Visiting when unwell only to experience poor treatment is frustrating. An attempt to book an appointment through the online system was unsuccessful due to a non-functional link. In a recent visit for blood work, staff entered the room multiple times in a manner that felt intrusive and disrespectful. There was no prior notification or courtesy knock, and no acknowledgement of the interruptions. This lack of consideration for privacy was concerning. When an appointment was eventually secured by logging in early, subsequent remote consultations lacked a reply function, making it impossible to respond to clinical advice. After being directed to book a follow-up appointment with a specific clinician, access proved impossible, necessitating an alternative appointment. The subsequent waiting period lasted approximately thirty minutes with one patient departure before being seen. When the receptionist was asked about the delay, they indicated the clinician was unavailable, though a later call confirmed they were present. No apology was offered, and observation suggested no other patients had been seen during the wait time. The standard of service and courtesy shown does not appear to be excused by resource constraints.
Mayank P.