Riverside Surgery

The medical staff here are excellent, but accessing their care is incredibly frustrating. It seems they exclusively handle emergencies, making it nearly impossible to schedule a consultation or get..

The doctors and personnel at this clinic are truly exceptional. They consistently demonstrate attentiveness and genuine care, even if appointments occasionally extend beyond the scheduled time. They..

I am absolutely furious with Riverside. My wife, who has a disability, desperately needs to communicate with medical professionals. For more than a month, she has been attempting to reach someone..

Wonderful personnel. Doctors, nurses, and front desk staff are genuinely kind. They consistently greet patients warmly and provide excellent service. However, there's one Scottish receptionist who..

Absolutely terrible experience. The practice manager displays a shocking lack of professionalism and courtesy. They even managed to misplace a prescription that was directly handed to them. During..

Phoned at exactly 8 in the morning to be told I was number 4 in the queue, great, this won’t take long !!!! 50 mins later I was told all appointments were gone, I said “how could that be there were..

I'm writing this review for my fiancée regarding her recent medical experience, which has been incredibly frustrating. The staff have been consistently discourteous during phone interactions. After..

The organization frequently alters its procedures, leaving receptionists poorly informed, which results in misinformation being shared with caregivers of patients with disabilities! The reception..

An absolute disaster of disorganization and complete ineptitude. I'm seeking guidance on how to officially lodge a complaint with your leadership team, if you would be so gracious as to assist me.

Massive lines, unhelpful personnel, unbearable delays... minimal medical staff... if you're fortunate enough to avoid being sent away, you might encounter a nurse practitioner... completely lacking..

Total chaos! My husband wanted to address multiple concerns, but was restricted to just one topic and had to reschedule for the next day to cover the rest. Working 60-hour weeks, how on earth are..

Reception personnel display a lack of professionalism and seem unsuited for a service-oriented role. The temporary physicians come across as dismissive, prioritizing quick call termination over..

Navigating healthcare becomes a challenge when you're limited to discussing just one medical issue. For individuals like myself with complex, intersecting health conditions, comprehensive care..

Outstanding medical procedure marred by reception staff who display the interpersonal warmth of a piece of furniture. Their demeanor is hostile, making patients feel unwelcome and burdensome. They..

Completely worthless... I've been calling repeatedly and still can't get an appointment, and I've already been waiting for more than a month and a half...

I was instructed to schedule an in-person doctor's consultation by calling at 08:00 the following day, and now, two weeks later, I'm still unable to secure an appointment. The phone lines are..

Visited Sian today during a challenging period. Previously skeptical about counseling, she completely transformed my perspective. Grateful for her support and the shift in my understanding.

If you're seeking medical assistance or support, steer clear of this place... the arrogant receptionist acts like she owns the entire practice. I'm currently searching for mental health resources..

Every attempt to schedule an appointment is met with frustration. Even when calling precisely at 8am when they open, the phone lines are perpetually jammed. I've spent entire mornings repeatedly..

Impossible to secure a booking - phone lines open at 8am and slots vanish instantly, leaving no available appointments whatsoever