North Brink Practice
EA
E A. 2 years ago • From Google
Bad
The recently implemented triage system appears to be ineffective. Initially, one must communicate with a receptionist before being assessed by a nurse who determines whether an appointment is necessary. Even once you secure an appointment, it usually involves a nurse, and if that nurse encounters uncertainty regarding your diagnosis or the appropriate medication for you, they need to consult with a doctor or arrange for the doctor to conduct a very brief examination prior to any action being taken. However, this entire process cannot even begin until you've successfully navigated through the initial steps. On our attempt at 8:11 in the morning, while we were waiting on hold, we also attempted to complete the online form—which turned out to be excessively lengthy! It included far too many inquiries! By 8:20 a.m., as we neared completion of this cumbersome online form, we discovered that access to it had already been closed. We managed finally to connect via phone just before 8:30 a.m., only to find that all available appointments through this method had already been filled! What on earth is happening at North Brink? Consequently, our five-year-old had no choice but resorting to calling 111 for assistance instead. Yet still there was no appointment offered since they claimed their services were overwhelmed—it’s now past 4 p.m., and there's been no further information or availability! This system is incredibly frustrating; it's evident that government intervention is urgently needed in order reform how healthcare functions within our NHS framework once and for all! I am extremely dissatisfied with the new triage protocol employed by doctors under NHS provisions.#Super-annoyed at what has become of patient care standards.
Chris S.