The Junction Surgery
7 years ago PK
Peter K. 7 years ago • From Google
Bad
I've recently switched to a new medical practice, but they're just as disappointing as my previous one. They sent me a text about an NHS health check, yet when I attempted to schedule, I was informed no appointments were available for a fortnight. What's the purpose of sending such an invitation? For those without work commitments, waiting two weeks might be acceptable, but it's completely impractical for working individuals. I'm about to be on holiday for the next 10 days, and they can't accommodate my schedule. The entire system is fundamentally broken. As I can't directly reply, I'll note that while I appreciate your response, James, the system clearly favors those not working. I recognize you see the same patients repeatedly. I was invited for a health screening at 40 but couldn't secure an appointment then either. In the subsequent 8 years, I've likely visited the doctor once or twice. I'm not on vacation, just off work for 10 days, and it's deeply problematic that I can't get an appointment during this period. I've contributed to the system for 33 years while barely using it, unlike others who frequently abuse its resources. There must be a more equitable approach, perhaps with some discretionary flexibility for genuine cases. Thanks again for your response, but I'm genuinely frustrated by a system that's been consistently unhelpful throughout my entire adult life. I'll attempt to schedule my 60th birthday check-up - if I'm still around. Cheers.
Hi Pete, we are sorry that you are displeased with the service on offer. Unfortunately we have had a couple of nurses and HCAs off over the last few weeks and as such there is a slight wait for our longer appointments (health checks are 20-30 mins). When you are back from holiday perhaps you could check to see if there is a sooner appointment. With regards to sending texts to patients, we are required by the NHS offer the health check to all of our eligible patients. This can be quite a difficult task as we have over 2000 patients eligible for the check, so where we can we try to send invites out via text message. You can contact the surgery at any time to arrange an appointment but there will be times when there is a wait for the longer appointments (summer holidays, Christmas & New Year, Easter) due to lower staff availability. Once again we are sorry that you are displeased with the service. -James, Project Manager
mike L.