NA

Nilufa A. 3 years ago • From Google

Rating

Bad

Broken promises at 4pm appointment booking

If there were a rating below zero, I'd choose it. The receptionist was disrespectful, poorly trained, and unable to communicate effectively or show any empathy. My sister, battling severe post-natal depression, consulted an online doctor who promised to text her an appointment date and time. NOTHING HAPPENED. She was forced to call the next morning at 8am, only to discover within minutes that no appointments were available! Why would a doctor make such a false promise?!? Completely irresponsible and demonstrating a shocking lack of professionalism. Zero sensitivity towards her mental health condition, failing to recognize her as a vulnerable single mother in desperate need of support (not to mention her innocent baby). She was directed to an online portal at 4pm to book an appointment and request a sick note, only to find - predictably - no available slots. A blatant, upfront deception. Steer clear of this GP practice at all costs. A total breakdown of NHS care standards that absolutely warrants a thorough investigation!

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