SC

Sue C. one year ago • From Google

Rating

Bad

Broken surgery: 10-minute limit fails patients

This medical facility is in dire need of a complete overhaul. I recently attended an appointment to address an ongoing health issue, which turned out to be an utter waste of my time. The sole positive aspect was being seen ahead of schedule, as I'd arrived early. Upon entering, I was immediately struck by a sign proclaiming "10 MINUTE APPOINTMENTS ONLY." During my consultation, I requested the doctor examine a lump behind my ear. To my astonishment, she flatly refused, stating it wasn't the purpose of the visit. When I suggested a quick look to determine if it warranted concern, she tersely replied, "NO," citing the need to create new medical records and claiming my allotted time had expired. Glancing at my watch, I noticed it was precisely 14:50, my scheduled appointment time, meaning an additional five minutes could have easily been spared. This display of sheer laziness and unprofessionalism is appalling. The quality of staff employed here is questionable at best. The entire experience felt like an inconvenience to the doctor. Adding insult to injury, the reception area suffers from high staff turnover, with the current receptionist exhibiting a notably rude demeanor and poor attitude. One wonders if this surgery could possibly sink any lower in terms of patient care and service quality.

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