ES

Emily S. 3 years ago • From Google

Rating

Bad

Broken system leaves patients frustrated and unheard

The askmygp platform is completely inadequate. While attempting to submit a request, I was abruptly disconnected after barely two minutes. Upon calling, I encountered a phone queue exceeding 30 people. It's deeply concerning that a medical practice is permitted to operate in such a manner. Patients are being forced to neglect critical mental health concerns and other medical issues because the appointment system is so dysfunctional that securing a consultation has become virtually impossible. The blame does not lie with the reception staff, who are simply following prescribed protocols.

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