St Paul's Way Medical Centre
Fabs C. one year ago • From Google
Bad
Broken website and rude staff nightmare
The Worst NHS Experience in 15 Years – Avoid St. Paul Medical Center at All Costs. I've been a patient at St. Paul Medical Center for two years, and it has been an absolute nightmare. Throughout my 15-year experience with NHS services in London, this is undoubtedly the most incompetent and dysfunctional healthcare provider I've encountered. The website has been non-functional since February 2024, rendering online appointment booking impossible. When trying to schedule in person, the reception staff—who are woefully untrained and inept—insist on sending a text message with a booking link that invariably fails. Why is it so challenging to allow patients to book appointments directly? This level of inefficiency is completely unacceptable. The reception is staffed by individuals who demonstrate zero understanding of their basic professional duties. They appear completely ignorant about NHS operations and seem oblivious that taxpayers fund their wages. Their profound lack of professionalism and expertise is shocking, and their dismissive approach to patient concerns clearly indicates they are fundamentally unsuited to their roles. Medical care here is essentially non-existent. Repeat prescriptions remain unprocessed after three months, leaving patients without critical medications. Doctors display total indifference to patient welfare, consistently failing to provide follow-up care or adequate medical attention. Even obtaining a simple sick note becomes an exhausting ordeal. St. Paul Medical Center is a catastrophically failing institution that should either be completely overhauled or permanently closed. Patients deserve far better than this deplorable excuse for healthcare. This place is so substandard that it would be unacceptable even in the most underdeveloped regions.
EMDADH came through big time this Saturday, providing incredible support that totally relieved my stress. Their assistance was exactly what I needed to feel calm and reassured. Grateful for their..
St Paul's Way Medical Centre
Stuart R.
Despite experiencing a significant volume of challenges recently, the service provided has been consistently exceptional throughout the entire process.
St Paul's Way Medical Centre
Abdullah A.
Absolutely shocking general practice surgery experience. Their online consultation promises a call within two days, but they delay and push appointments further. After six years in the area, I've..
St Paul's Way Medical Centre
Nijamul A.
My mother's health deteriorated due to medical negligence, ultimately leading to her passing. Dr. Atiya Ali displayed a callous attitude, even chuckling upon hearing about my mother's dire..
St Paul's Way Medical Centre
Ruheena R.
I urgently reached out to my GP about a critical medical problem first thing in the morning, experiencing intense suffering and discomfort. Dr Lalloo responded with a text message that completely..
St Paul's Way Medical Centre
Akash A.
Medical staff are decent, but the administrative personnel are ABSOLUTELY THE MOST INCOMPETENT GROUP IMAGINABLE!
St Paul's Way Medical Centre
Jenny R.
It's my go-to spot for medical check-ups and prescription pickups. Not terrible, actually quite okay.
St Paul's Way Medical Centre
Mohammed M.
Getting through to customer support is an endless ordeal, with wait times stretching to several hours before you even have a chance to speak with someone. When you finally do connect, the..
St Paul's Way Medical Centre
sunshinebat 4.
I finally enrolled my daughter and myself at St Paul's Way Medical Centre after considerable hesitation, and the experience has been thoroughly disappointing. We've attempted multiple communication..
St Paul's Way Medical Centre
Ihsan I.
Incompetent employees who act like they're untouchable and mistreat patients with their arrogant behavior.
St Paul's Way Medical Centre
Afzal M.
Still has significant room for enhancement. The medical facility appears modern with up-to-date equipment. The most efficient method for scheduling is through their online platform, where patients..
St Paul's Way Medical Centre
Jonathan L.
This establishment is a complete mess with terrible operational practices. Phone communication is virtually non-existent, and their online scheduling is incredibly restrictive, only allowing..
St Paul's Way Medical Centre
Khudeja K.
Scheduling a slot here is impossible, and when you attempt to follow up via phone, they deliberately ignore calls to dodge dealing with any potential issues.
St Paul's Way Medical Centre
Dila G.
I recently re-enrolled with this medical practice after a long absence, and frankly, it's been a terrible experience. My blood test results have been pending for over a fortnight, they've restricted..
St Paul's Way Medical Centre
Muhammad A.
Exceptional customer service from the front desk staff member, who is currently completing his medical degree.
St Paul's Way Medical Centre
Angela C.
This medical centre is absolutely terrible. The staff lacks proper training, and the general practitioner dispenses inaccurate guidance. This isn't a trivial matter—it involves human lives. I urge..
St Paul's Way Medical Centre
Rubz R.
Absolutely dreadful customer support. I've been desperately trying to obtain my medical records for professional requirements through multiple channels - online, telephone, and even in-person visits..
St Paul's Way Medical Centre
Nira K.
Attempting to schedule a booking through their website is an exercise in frustration. The interface is completely non-functional and makes setting up an appointment virtually impossible.
St Paul's Way Medical Centre
Taslima A.
Absolutely dreadful front desk personnel. Unbelievably inefficient and sluggish assistance. Discourteous and unmotivated employees.
St Paul's Way Medical Centre
Abdul N.
My experience at St. Paul Way Medical Centre was extremely disappointing on multiple fronts. The clinic consistently demonstrates significant shortcomings that make receiving medical care..
St Paul's Way Medical Centre
Russell C.