The Brooke Surgery
TT
Thomas T. 9 months ago • From Google
Bad
I deeply miss my previous medical practice in Lancashire, as Brooke Surgery has been consistently subpar for an extended period. It has essentially transformed into a call center that uses patients as training material for novice doctors who bombard you with questions before consulting their supervisor for a diagnosis. Mental health support here is practically non-existent - I've been endlessly shuffled through their dysfunctional system, with staff repeatedly losing critical documentation, misplacing referrals, and demonstrating a complete lack of understanding regarding serious mental health concerns. Initially, I was excessively courteous, but I realized they interpreted my politeness as an invitation to disregard my needs, so I've since adopted a more assertive approach. I will absolutely avoid this practice unless absolutely no alternatives exist. Don't be deceived by their Google reviews - they were notoriously poorly rated until they orchestrated a campaign pressuring patients to submit positive feedback. If you investigate beyond the surface reviews, you'll uncover numerous accounts of patients who switched here based on those misleading recommendations and subsequently deeply regretted their decision. Furthermore, they've modified their AskmyGP service (now a WhatsApp-style messaging system) to close during lunch hours, meaning anyone seeking an appointment afterward is condemned to wait in an interminable queue of over 30 people. Steer clear.
Anonymouse