Maidstone Road Surgery

I'm truly delighted with this medical practice. It significantly surpasses my previous provider. After relocating in early May, I found the registration process incredibly straightforward. Within..

As an international student in the United Kingdom, I initially felt anxious about navigating the National Health Service and securing medical appointments. However, this healthcare practice has..

Absolutely terrible parking situation! Brought my elderly mother for a medical scan, and the parking was a nightmare. Forced to sit in my vehicle during scorching 32-degree heat while she was..

On hold for 23 minutes at Queue position No 3 !! Press 1 and we’ll call you back keeping your position in the queue – Not blooming likely – what, like it did last time – I don’t think so, I’m still..

Absolutely dreadful encounter getting a blood test form. They forced me to make countless phone calls, and ultimately directed me to their website - complete time-wasters. Regarding my prescription,..

If I could have awarded the lowest possible rating, I absolutely would! The 'assistance' provided to my elderly grandfather is deeply troubling. Their approach is purely bureaucratic, with zero..

Attempted to schedule a blood test necessary for my radiotherapy follow-up. Initially booked for May 23rd, I inquired about combining it with another procedure - denied. When I mentioned having a..

This medical practice is an absolute nightmare that I've unfortunately experienced firsthand. You're essentially trapped because alternative options are equally terrible, or you fall outside their..

Attempting to obtain a medical certificate, I was instructed to send an email due to their closure for the bank holiday, with a promise of it being ready by Tuesday. When I called on Tuesday, they..

These medical professionals display a shocking lack of expertise, dismissing patients' reported conditions despite prior diagnoses from other physicians. Their medical understanding is woefully..

Incredibly prompt and effective in handling my initial consultation and patient enrollment. Given my mounting anxiety, I urgently required a same-day appointment, which they readily provided. The..

The clinic's availability is frustratingly limited, and scheduling a timely consultation seems nearly impossible when you actually require medical attention.

I phoned early in the morning at 8:30, positioned as the fifth caller in line, and they're taking an excessively long time—over 49 minutes—to handle just five calls, leaving me still waiting to..

Shanaz, the recently hired front desk staff, demonstrated exceptional phone manner - she was incredibly helpful, compassionate, and pleasant, going above and beyond to ensure my requirements were..

The medical team's professionalism is truly remarkable. The doctors demonstrate exceptional compassion towards the residents in my care facility. Paramedic Dave consistently makes visits, engaging..

Avoid dealing with them via telephone. They'll mislead you during the call, suggesting you come in for a walk-in visit, but when you arrive, they'll claim they don't offer such appointments.

Terrible first impression from the front desk staff. Their demeanor was dismissive and unwelcoming, displaying a clear lack of professionalism. If someone is so disinterested in their work, they..

I am thoroughly dissatisfied with the medical practice's level of service. Approximately a year ago, I underwent an invasive stomach examination, and despite numerous phone calls and even in-person..

Infrequent patient here, but my recent visit went smoothly. Got seen right on schedule, and the physician was incredibly supportive. The appointment scheduling process was straightforward and..

I'm constantly struggling to secure an appointment, which is especially challenging given my daughter's brain cancer and my inability to drive. I'm repeatedly directed to the hub, adding to my..