Trafalgar Medical Group Practice
Matthew S. 2 years ago • From Google
Bad
Brutal reception staff who destroy patient care
The reception staff are absolutely terrible, displaying an appalling level of unprofessionalism and hostility. They rigidly adhere to a predetermined script aimed solely at dismissing patients as quickly as possible without providing any genuine assistance. If you attempt to seek help, they will repeatedly cut off your call and use intimidation tactics like threatening to terminate communication. Should you express anything they find disagreeable, they resort to verbal aggression, condescendingly warning you about "writing on your record" as if you were a misbehaving child. Patient messages and requests are systematically ignored and never forwarded to medical professionals. Their communication strategy involves constantly hanging up or leaving phones off the hook, effectively preventing patients from scheduling or canceling appointments. Even when patients meticulously follow their automated guidance, they are met with threats and hostility. The untrained reception staff then compound the problem by fabricating misleading information in medical records, a practice that creates significant risks, particularly for vulnerable populations like the elderly. While the doctors themselves seem competent, accessing their care is nearly impossible due to the gatekeeping reception staff.
I exclusively visit this clinic when my regular surgical center is overbooked. The team demonstrates exceptional professionalism and dedication. They've been incredibly accommodating, even..
Trafalgar Medical Group Practice
Maria c.
The personnel here are exceptional - both the staff and doctors are beyond reproach. My frustration lies with their appointment scheduling system. I'm perplexed by the fact that when I attempt to..
Trafalgar Medical Group Practice
Lucia I.
Welcoming front desk personnel and well-informed healthcare professionals characterized my interactions with GP Trafalgar over the past twelve months, offering comprehensive insights into the..
Trafalgar Medical Group Practice
David W.
Administrative personnel typically present obstacles, with rare moments of genuine helpfulness. I'm appreciative of the assistance I recently experienced.
Trafalgar Medical Group Practice
Mike S.
The staff were incredibly supportive during my hip replacement journey. They promptly processed my referral to QA hospital right after my x-ray. Although I encountered some contradictory information..
Trafalgar Medical Group Practice
Rebecca D.
I'm utterly frustrated by this surgery's absurd appointment booking process. They insist on phone availability only between 8:00 and 9:00 a.m. I diligently called before 9:00, waited patiently in..
Trafalgar Medical Group Practice
Sally L.
This morning, I experienced outstanding care from the medical practice. My wait was minimal, and after briefly describing my concerns, I was pleasantly surprised to receive a call from the practice..
Trafalgar Medical Group Practice
H C.
I visited the Eastney health centre for a nursing consultation today. The healthcare professional conducted a comprehensive assessment and developed a series of recommendations to support my..
Trafalgar Medical Group Practice
Thomas (.
Repeatedly, you'll attempt to contact them at 8am, only to be rebuffed by an automated system claiming the phone lines are overwhelmed or that all daily appointment slots have been exhausted. When..
Trafalgar Medical Group Practice
Graham D.
You folks complaining about booking difficulties, I've dealt with multiple medical practices across England over a decade, and consistently, all appointments get filled by 8:05 in the morning, so if..
Trafalgar Medical Group Practice
Veronika V.
Completely impossible to reach them. Enraged. There's no way to walk in and schedule anything, and getting through on the phone is a nightmare, especially after they overhauled their entire phone..
Trafalgar Medical Group Practice
patii s.
Absolutely terrible experience! I reached out to this GP practice about my daughter and encountered nothing but rudeness. They completely rejected my attempt to schedule an appointment, and when I..
Trafalgar Medical Group Practice
gerard w.
Promptly after reaching out to the medical office, the physician called me back, and I was seen within sixty minutes. The level of care provided was exceptional.
Trafalgar Medical Group Practice
Kirsty C.
I've just wasted ninety minutes trapped in their endless phone queue. When I physically went to the medical center and displayed the message on my phone indicating my call's significance, I was..
Trafalgar Medical Group Practice
Pietro I.
I've been attempting to contact this GP practice for two days, and the ordeal has been incredibly exasperating. The e-consult system, which is meant to streamline communication, failed miserably—it..
Trafalgar Medical Group Practice
Xiao L.
I was requested to schedule an appointment at 8am, but since then I've been frustrated for more than a week, with no one picking up the phone. This practice has consistently provided terrible..
Trafalgar Medical Group Practice
robert j.
Utterly deteriorated. Securing an appointment is challenging, and the waiting area feels lifeless. It's incomprehensible how an elderly or unwell individual is expected to navigate and endure..
Trafalgar Medical Group Practice
James K.
I previously believed my former healthcare provider was satisfactory, but after switching to TMG practice, the quality of my medical treatment has significantly improved.
Trafalgar Medical Group Practice
Charlie L.
I've been a patient at this medical practice for more than 12 months, and scheduling an appointment has been impossible. Whenever I attempt to call, I'm instantly redirected to an automated system..
Trafalgar Medical Group Practice
Gemma P.
I was compelled to perform my own medical assessment since they no longer permit nurse consultations. This 'Health check kiosk' was positioned smack in the center of the waiting area! With zero..
Trafalgar Medical Group Practice
Sophia A.