A

Anonymouse 4 months ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Bureaucratic and inefficient

The time taken to receive repeat prescriptions from this practice is unacceptable. I registered with them on 9 February and made various requests for repeat medication which I did not receive until 5/3/26. Because my on-line requests were not being met, I attended the Fulford premises a few times during the period of delay in an attempt to speed up their processes. Regrettably these attempts were also unsuccessful, with the reasons for the delay appearing to be due to odd bureaucratic and inefficient processes. NB The excessive time taken to process my request meant that despite requesting the prescriptions in good time, I was without medication for over a week. I complained to the practice on 5/3/26 using their web complaint form. Because of the poor service and their lack of responsiveness I have now changed my GP surgery and as a result the Fulford practice has advised me that they will not be responding to my complaint which they have now closed. In response, I have pointed out that I raised my concerns in an effort to improve their processes for all patients, not just me.

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