JN

J N. one year ago • From Google

Rating

Bad

Bureaucratic nightmare of medical appointment frustration

Utterly frustrating experience. We attempted to schedule an appointment, only to be redirected to call 111. After numerous calls with 111, they insisted the medical practice should have provided an appointment. They advised us to be present the following day between 8:00 and 8:30. We complied, but they couldn't offer an appointment and claimed the doctor would call back. We missed the initial call and immediately tried to reconnect. They promised the doctor would call again, but never did. Upon calling back, we were told all appointments were gone and we'd need to return the next day at 8:00. This meant potentially losing another workday just to repeat this exhausting process. Ultimately, we opted for the hospital, unwilling to sacrifice additional work time for such inefficient service. Completely worthless.

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