Saxonbrook Medical Centre
Dmbbon123 D. 3 years ago • From Google
Bad
Bureaucratic nightmare undermines healthcare access
They've recently displayed an organizational chart packed with managers, project coordinators, administrative personnel, HR representatives, and countless other roles. Yet, when it actually comes to utilizing their services, they are dismally disorganized, absurdly convoluted, and create insurmountable barriers to accessing even the most fundamental services. When you attempt to renew a prescription in time to prevent running out of medication (since their system won't allow booking too far ahead), they demand a medical review before authorizing prescription renewal, even for medications that never change! Suddenly, you're left with just a few days to navigate an impossible maze - essentially breaking into Fort Knox - to secure an appointment and allow the pharmacy time to prepare your medication. Their online booking system for medical reviews is completely useless, offering no available slots and forcing you to call 111. Ultimately, you're compelled to physically visit their office and consume everyone's time just to resolve a simple issue. Is it any wonder the NHS has such extensive patient waiting lists!!!!
I had a great experience. The nurse was not only friendly but also very efficient.
Saxonbrook Medical Centre
Al A.
For the past eleven years, I have utilized this medical practice, yet I remain uncertain about the positive impact or changes it has brought to my family's life. There is a significant lack of..
Saxonbrook Medical Centre
Sally B.
Arrived just as they were shutting down for their midday break, but still managed to get inside. The staff member, who seemed like she might work in healthcare, was incredibly accommodating and..
Saxonbrook Medical Centre
Debby W.
Prompt scheduling with a friendly nurse who thoroughly addressed my inquiries and demonstrated exceptional customer service
Saxonbrook Medical Centre
Carina T.
I requested a phone consultation with the medical professional, but they scheduled an in-person meeting instead. This occurred despite my clear explanation that I was unable to attend a face-to-face..
Saxonbrook Medical Centre
Kevin K.
This is undoubtedly the most frustrating experience possible; there are never any available appointments. Even if your situation isn't urgent and could wait a few weeks, the staff seem uninterested..
Saxonbrook Medical Centre
Paul K.
Arrived for my weekend surgical follow-up with Dr. Sophie Wellman first thing in the morning, and she was absolutely delightful! She provided excellent guidance and prescribed medication to..
Saxonbrook Medical Centre
MachiavelliQ 8.
Many of the physicians are competent, yet a few seem to be less than professional. Following an appointment in which I was assured that everything was fine and there were no issues, I accessed the..
Saxonbrook Medical Centre
Shabir S.
Today, I visited [Saxonbrook medical for an appointment and was thoroughly impressed by the level of care provided. The reception staff were not only welcoming but also highly efficient, ensuring..
Saxonbrook Medical Centre
Vee M.
Disgraceful. The issues plaguing the NHS don't justify dismissing my concerns when I might be facing a potentially grave health problem.
Saxonbrook Medical Centre
Yuri Y.
The team exhibits a high level of professionalism when you communicate your symptoms clearly. I am quite pleased with the service... thank you.
Saxonbrook Medical Centre
stephen u.
The staff was exceptionally courteous and addressed my issues effectively. Much appreciation.
Saxonbrook Medical Centre
Elisa S.
I attended the medical facility recently to receive my follow-up AstraZeneca immunization. The entire operation was remarkably well-coordinated and precise. The personnel were incredibly competent..
Saxonbrook Medical Centre
E S.
Initially and subsequently, my first and second COVID vaccine appointments were called off. The providers denied any cancellation. I reached out to the NHS booking service following the second..
Saxonbrook Medical Centre
Chloe S.
I have been prescribed the incorrect medication on two occasions, one of which I am allergic to. Despite my visits and numerous phone calls where I clearly stated that I require medication prior to..
Saxonbrook Medical Centre
anam s.
Securing a medical consultation has become an absolute ordeal. My infant is unwell, and I'm desperately attempting to schedule a visit, but each time I try, the system repeatedly declares..
Saxonbrook Medical Centre
Just W.
Professional, attentive, and thoroughly pleased with the service I received.
Saxonbrook Medical Centre
Wendy W.
The medication assessment was outstanding, and the phone discussion was both accurate and straightforward. I am now pleased to proceed with the medications we talked about for the coming year; I..
Saxonbrook Medical Centre
Phil P.
I received a notification with less than two days' notice stating that my prescribed medication would no longer be dispensed unless I consent to undergo a blood test. While it is common for certain..
Saxonbrook Medical Centre
Anonymouse
Saxonbrook is a good sized surgery and vaccination centre, not only did they do an amazing job with the covid vaccinations at the time, but their day to day operations are flawless. One thing..
Saxonbrook Medical Centre
Sarah s.