Bridge View Medical Group

It has been quite frustrating to experience difficulties accessing the practice today. After attempting to reach the surgery from early morning, I found myself waiting in a lengthy telephone queue..

I have been with this practice for many years, and I am disappointed to observe that it appears to be moving away from the personalised care approach it previously offered. I perceive that most..

Following an extended period with this practice, which has evolved considerably over time, I have made the difficult decision to leave as my trust in the practice's ability to address my healthcare..

Excellent experience overall. The staff members were very helpful and friendly. The facilities were well-maintained and hygienic. The appointments ran punctually. Thank you.

Outstanding experience throughout my visit, from the moment I arrived at reception through to my consultation with the clinical team.

It has become increasingly difficult to secure an appointment since the practices merged. The experience has been disappointing, and I am considering finding alternative healthcare provision.

I was dissatisfied with the manner in which I was treated during my telephone interaction with the practice. The experience felt unproductive and I would not suggest this service to others.

I was surprised to discover that an appointment had been scheduled for me when I ordered a prescription, despite having no recollection of booking it myself. I received no prior notification about..

The appointment for my screening test was cancelled on multiple occasions, which was frustrating given the importance of this procedure. It seems inconsistent that the practice would allow this to..

I have been a patient at this surgery for a considerable time, since its earlier location. The standard of care has diminished progressively over the years. Although there are capable clinicians..

I attempted to contact the practice on multiple consecutive occasions to discuss a medication refill. On each attempt, I experienced lengthy hold times exceeding an hour before the call..

I'm amazed this practice receives such negative feedback. I think they're excellent. The telephone waiting times could be better, but that seems to be a common issue across most surgeries.

The team demonstrated professionalism and courtesy throughout my visit.

I have been waiting an extended period to receive an appointment regarding my ongoing health concern that remains unaddressed.

I am an older person with mobility difficulties who is unable to leave home. I attempted to contact the practice multiple times throughout the day but was not provided with a callback as promised...

I have been trying to reach the practice by phone since early morning and have been unable to get through throughout the day. I am very disappointed with the decline in service quality and would not..

Several weeks ago, I experienced considerable difficulty when attempting to arrange a repeat prescription by telephone. After spending a lengthy period trying to reach someone, I eventually..

The telephone system is problematic, and I have experienced another night of discomfort while waiting approximately a week for a prescription authorisation from my specialist to be processed. When..

I have not received appropriate care during my visits. I consistently see nursing staff rather than a doctor. When I presented with a persistent respiratory issue lasting several months, I was told..

The team here are welcoming and the clinical staff are pleasant and approachable.