Burnbrae Surgery (Haxby Group)

I recently relocated to the area and needed to register with a new practice. The registration process was completed immediately upon arrival, which was remarkably efficient.

It is extremely difficult to reach the practice by telephone. On attempting to call, I experienced a lengthy wait time while positioned first in the queue.

It is challenging to provide a rating given that I am unable to secure an appointment.

A member of the reception team was fantastic; they recommended the surgery when I had a problem with my previous practice and they helped me register with the surgery which I thought I might have..

Getting an appointment was straightforward and hassle-free. The team members are wonderful and I genuinely felt heard during my visit. I would highly recommend this practice.

The practice is quite hectic, but once you manage to get an appointment and see a clinician, your issues tend to be resolved promptly.

Prompt and well-organised service

I was registered with the surgery from July 2020 until 2024, and I'd like to share my personal experience in hopes that it helps others make informed decisions. Initially, I was assigned to one..

I once arranged a telephone appointment to go over my medication concerns, but I waited throughout the day without receiving a call back. I felt compelled to visit in person to raise this issue, and..

This practice is extremely disappointing. Obtaining an appointment is very difficult, and when one is finally secured, the waiting time is exceptionally long.

Any experience I have had with this surgery has been first class, the clinical staff are very thorough and reassuring.

Called this morning following a visit to an urgent care centre over the weekend. The urgent care centre advised that I needed to see my GP as soon as possible. However, when I contacted my GP..

I have been attending this practice for approximately six years and have consistently found their service to be exceptional. They exceed my expectations in every way, and for the first time I feel..

I received excellent care during my visit. The team was extremely supportive and attentive to my needs.

This has been my family practice for many decades, spanning multiple generations of clinicians. After being away from the area for an extended period, my parents required medical attention for..

The waiting time for an appointment stretched to three weeks, which felt frustrating. I was informed that I did not meet the criteria for the expedited service option, leaving me with no choice but..

I found the staff to be quite unwelcoming and unhelpful. There were several instances where I was told I would receive a call that never materialised, and when I followed up, I was met with denial..

I have been waiting on hold while trying to reach the practice for nearly 50 minutes, with my position in the queue remaining at first for approximately 25 minutes. The telephone service experience..

The experience was disappointing overall, with only a handful of staff members demonstrating genuine care and concern.

The reception staff member's approach today fell short of expected customer service standards and would benefit from additional training in this area.