GH

Georgia H. one year ago • From Google

Rating

Bad

Buzzer confusion led to missed appointment

I typically avoid writing reviews, but I feel compelled to share my frustrating experience. During my initial visit to this medical practice for a consultation about my intense back pain, I encountered several issues. Upon arrival, the reception area was completely unstaffed, and despite waiting several minutes, no one appeared. I eventually sat down in the waiting room, only to discover an unmarked buzzer system that was necessary to get assistance—with zero clear indication of its purpose. After finally activating the buzzer, I was abruptly informed that my appointment was cancelled because I was 10 minutes past the scheduled time. The sheer emotional toll of having waited so long just to secure this appointment was overwhelming, and I was on the verge of tears from the entire ordeal.

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