Cwmbran Village Surgery Verified

A
Cwmbran Village Surgery
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Anonymouse19 days ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Excellent
  • Care & Treatment

    Bad
  • Respect & Dignity

    Bad
  • Seen On Time

    Bad

By far the worst GP Surgery I have ever come across

Please escalate your concerns to HIW (Health Inspectorate Wales) https://www.hiw.org.uk/contact-us. As the practice manager will do nothing with your complaint. This surgery is by far the most appalling surgery I have ever been unfortunate to have to deal with. The Practice Manager has a lack of management skills, and rather than take on board feedback, becomes very defensive, dismissive and is unable to take any constructive feedback, your complaint will go nowhere. The staff are not trained correctly and give inaccurate information, and do not have the humility to accept when they have given inaccurate information. The response I received from a trained member of staff when I expressed my disappointment at being given inaccurate information was 'Welcome to Wales' (I previously lived in England- exceptional service there), the Practice Manager thought this was an acceptable response to my dissatisfaction. There are other surgery's in this area with better reviews, I was not surprised at all to see that Cwmbran Surgery's only has 2.8 stars on google, that in itself speaks volumes. They have also withheld my prescribed medication for the last 2 weeks.

Source: GP Ratings

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