West Common Lane Teaching Practice

I have had a very difficult experience with this practice and have since decided to switch to another surgery. I found the level of support provided to be inadequate, and I felt that my care was not..

You'd have better luck spotting something extraordinarily rare than managing to secure an appointment at this practice!

I don't really see the point in explaining why I rate this practice a 1 (If I could do 0, I would). Having read all the previous reviews, I have to agree with them all. Terrible experience overall!

Appointment availability has been consistently limited. Phone calls often result in lengthy wait times before being disconnected or receiving unavailable appointments for extended periods. I have..

Once more I find myself waiting for a callback from the practice. This has been a consistently frustrating experience, as it is extremely difficult to secure an appointment to see a doctor in..

I have found my experience at this practice to be deeply frustrating. The doctors are rarely available, with most appointments involving nursing staff instead. I feel that my concerns are not being..

The clinical staff demonstrated a friendly demeanor and appeared dedicated to their work.

As a newly registered patient, I have had no issues so far, though I have noticed the service hours are more limited than what I was accustomed to at my previous practice. Extended opening times,..

I recently relocated from the south and I can confidently say that this medical practice has been significantly better than my previous experiences elsewhere. The reception staff I've encountered..

I am writing a review on behalf of my mother, who has recently undergone surgery and appears to be experiencing significant difficulties during her recovery. She is experiencing considerable pain..

I would rate this lower if possible. There are no available appointments until late May, and even then it would only be a telephone consultation. The service provided is disappointing, and it..

Some members of the reception team can come across as unwelcoming and appear disengaged when assisting patients.

The service fell significantly short of expectations. The reception staff appeared to lack interpersonal skills when dealing with patients.

I attended for a hearing assessment and experienced issues with the equipment used during the test. Other medical professionals I consulted suggested that the device may not have been functioning..

The practice closed earlier than the advertised hours indicated on their website and signage. Telephone calls were not returned within the stated timeframe. Prescription processing took considerably..

The experience with the medical team was disappointing, with several problems and mistakes encountered during my visits.

Called at the start of the day to request an urgent appointment and found myself 6th in the queue, so I opted for the call back option. The practice rang back very quickly and scheduled me in for..

Contacted the practice this morning to follow up on medication from my GP following a procedure at another healthcare facility. The medication arrangement hadn't been set up properly for the..

Posting this on behalf of my mum who considered writing in about her experience - I advised her against it. Several of her acquaintances have reported similar encounters. It's unfortunate that the..

I must express how genuinely wonderful, kind and patient the reception team and clinical staff are at this practice. The organisation should take great pride in their service, and I would give them..