West Common Lane Teaching Practice

Some members of the reception team can come across as unwelcoming and appear disengaged when assisting patients.

Extremely disappointing experience, I would rate this very poorly if possible. Support for mental health concerns does not appear to be adequately prioritised by this practice. The primary concern..

The practice closed earlier than the advertised hours indicated on their website and signage. Telephone calls were not returned within the stated timeframe. Prescription processing took considerably..

I would rate this lower if possible. There are no available appointments until late May, and even then it would only be a telephone consultation. The service provided is disappointing, and it..

I visited the surgery recently with a health concern and found the clinician's approach to be disappointing. They came across as dismissive of my worries and the way they communicated was..

I have had a very difficult experience with this practice and have since decided to switch to another surgery. I found the level of support provided to be inadequate, and I felt that my care was not..

The reception staff at this location were unhelpful and dismissive during my visit. I received an incorrect quantity of medication just before an important trip, which caused considerable..

Attempted to inform the practice that a patient was in hospital and had been waiting for over twenty minutes without receiving assistance. Questioned whether adequate reception staff were available...

The team demonstrated a welcoming approach and provided clear information throughout my visit.

My most recent visit was disappointing.

As a new patient, I have found this practice to be well-organised, effective, and comprehensive. I have experienced no issues since becoming a member.

I have been a patient here for 25 years, and one of the main reasons I have stayed was how straightforward it was to arrange appointments. From 2016 onwards, I experienced back issues which were..

I attended for a hearing assessment and experienced issues with the equipment used during the test. Other medical professionals I consulted suggested that the device may not have been functioning..

The administrative team frequently creates barriers to seeing the clinicians. They can also be quite confrontational and dismissive when discussing healthcare matters.

Extremely difficult to reach by telephone, regardless of the time of day. The reception staff came across as unhelpful and discourteous.

This practice has not met my expectations. The staff members appear indifferent to patient concerns, and I have found the interactions to lack compassion. Both reception and clinical staff have not..

This practice has significant issues, particularly with the front desk team. The reception staff come across as unwelcoming and lack effective communication abilities. They seem dismissive of..

I have to say in all honesty since I rejoined the practice I cannot complain about anything. When I have called, I have been able to get an appointment, and my repeat medications have always been..

The staff can be unwelcoming. Scheduling appointments is consistently difficult. There have been ongoing issues with how my prescriptions are being handled. Despite being a patient for over a..

Accessing an appointment with a clinician feels extremely difficult, with the reception staff presenting a significant barrier to getting through.