RB

Reg B. 3 years ago • From Google

Rating

Excellent

Call back system got me seen within the hour

I recently experienced concerns with a wound on my ankle that I believed might have become infected. I contacted the practice and was informed that phone lines had considerable wait times, though they offered a Call Back option to contact me at the earliest opportunity. I received a return call within an hour, during which I described my situation and was promptly offered an appointment within the following 45 minutes. The appointment was scheduled for 1500. I arrived at 1450 and departed by 1508 with a medicated dressing applied and an additional dressing provided for future changes, along with a follow-up appointment arranged for two days later to monitor my recovery. The service exceeded my expectations. I am aware of various accounts regarding other practices in my locality, but this surgery has consistently provided reliable care. Thank you

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