EP

Emily P. one month ago • From Google

Rating

Bad

Call system repeatedly fails to connect

The telephone appointment system is unreliable and I've been disconnected several times after lengthy waits in the queue. Messages sent through alternative communication channels go unanswered, and I've lost confidence in using this practice. I've experienced repeated problems following medication reviews where prescriptions were stated as issued but were not available at the pharmacy when I attended. This has resulted in me needing to seek urgent medication through alternative NHS services on multiple occasions. I've also submitted formal complaints to the practice management team without receiving any response. I find the overall service to be deeply unsatisfactory.

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