North Park Health Centre
Kate W. 7 months ago • From Google
Bad
Callback promises repeatedly broken and ignored
I have experienced significant difficulties with this GP practice regarding appointment scheduling and callback services. On multiple occasions, I have not received promised telephone callbacks, which has been particularly concerning during what I perceived as urgent situations. I attempted to arrange an appointment before the Christmas period due to health concerns affecting both my mental and physical wellbeing, but these issues remain unresolved. I feel my care has been inadequate and plan to lodge a formal complaint. During one recent attempt to contact the practice, I called near closing time and was told a callback would be provided, yet this did not materialise. I also experienced a lengthy wait of over twenty minutes for a promised callback that should have been completed within an hour of my initial contact that morning. Overall, I am very dissatisfied with the service provided by this practice.
This practice has been very disappointing. There are rarely any available appointments, so I attempted to use the online booking system instead, but this proved to be equally ineffective as I did..
North Park Health Centre
sara c.
I found the appointment booking system at this practice to be frustrating and difficult to access. The reception staff seemed unwilling to help, and I was unable to secure an appointment despite..
North Park Health Centre
Rad H.
The reception staff demonstrated unprofessional conduct, and the overall experience felt like a waste of time. This establishment requires significant improvement.
North Park Health Centre
Jamie G.
I haven't required medical attention in two years and I'm taken aback by the poor standard of this practice. It's incredibly frustrating to spend time on hold only to receive a dismissive response..
North Park Health Centre
Alan C.
I have a respiratory condition and ended up requiring hospital admission because I felt the primary care service was not adequately addressing my needs. An appointment with a healthcare professional..
North Park Health Centre
Lesley C.
Terrible terrible terrible, I have never had an experience like this since the primary care service took over. I do not recommend this practice. Anyone considering coming here should think twice. To..
North Park Health Centre
Howdens W.
The staff members were unhelpful and displayed poor attitudes throughout my visit. I found the level of support provided to be inadequate and would not recommend this practice based on my experience.
North Park Health Centre
MICHAEL G.
The practice was not a pleasant experience to attend.
North Park Health Centre
harry m.
I called this morning to request an appointment with a clinician at the practice. I found the doctor to be really good and hope they continue working here. A member of the reception staff processed..
North Park Health Centre
lola s.
It is extremely difficult to obtain an appointment at this practice. After being a patient for many years, I feel it is time to consider alternatives elsewhere. I find this situation very..
North Park Health Centre
William F.
The staff are very helpful, and given how frequently I visit, they feel like family to me. When appointments are difficult to secure, they make a genuine effort to find alternative solutions to..
North Park Health Centre
David B.
I have been attempting to secure an appointment for the second consecutive day without success. The practice appears unable to meet its current demands effectively. There seems to be insufficient..
North Park Health Centre
Stanley W.
Following nearly three weeks of pursuing completion of an administrative form that was assured to be ready by a specific point during my appointment, I was informed that a member of the management..
North Park Health Centre
Ryan M.
I find it genuinely shocking how this practice is managed. "Luck of the draw" should not be the phrase used when older patients are attempting to secure urgent appointment slots. The receptionists..
North Park Health Centre
harry m.
I can honestly say I have been well cared for, and the practice even takes the initiative to contact me when needed. A member of the team resolved my issue promptly, which turned out to be a matter..
North Park Health Centre
Chantelle C.
The previous reviewer captured my thoughts well. The atmosphere here feels unwelcoming and detached. I find myself anxious whenever I need to contact them. I have been a patient at this practice..
North Park Health Centre
kate h.
It is difficult to know where to begin with this practice. Obtaining an appointment presents considerable challenges, and telephone calls appear to go unanswered. The reception team's demeanour and..
North Park Health Centre
james S.
Excellent facility where I was able to walk in and receive an appointment with a clinician within half an hour.
North Park Health Centre
Helen L.
Disappointing experience with the service. I had some routine blood tests done recently, and when some results came back showing unusual findings, I was advised by the surgery to book a follow-up..
North Park Health Centre
Kate W.
I have experienced significant difficulties with this GP practice regarding appointment scheduling and callback services. On multiple occasions, I have not received promised telephone callbacks,..
North Park Health Centre
Gill N.