KW

Kate W. 5 months ago • From Google

Rating

Bad

Callback promises repeatedly broken and ignored

I have experienced significant difficulties with this GP practice regarding appointment scheduling and callback services. On multiple occasions, I have not received promised telephone callbacks, which has been particularly concerning during what I perceived as urgent situations. I attempted to arrange an appointment before the Christmas period due to health concerns affecting both my mental and physical wellbeing, but these issues remain unresolved. I feel my care has been inadequate and plan to lodge a formal complaint. During one recent attempt to contact the practice, I called near closing time and was told a callback would be provided, yet this did not materialise. I also experienced a lengthy wait of over twenty minutes for a promised callback that should have been completed within an hour of my initial contact that morning. Overall, I am very dissatisfied with the service provided by this practice.

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