North Park Health Centre
Kate W. 10 months ago • From Google
Bad
Callback promises repeatedly broken and ignored
I have experienced significant difficulties with this GP practice regarding appointment scheduling and callback services. On multiple occasions, I have not received promised telephone callbacks, which has been particularly concerning during what I perceived as urgent situations. I attempted to arrange an appointment before the Christmas period due to health concerns affecting both my mental and physical wellbeing, but these issues remain unresolved. I feel my care has been inadequate and plan to lodge a formal complaint. During one recent attempt to contact the practice, I called near closing time and was told a callback would be provided, yet this did not materialise. I also experienced a lengthy wait of over twenty minutes for a promised callback that should have been completed within an hour of my initial contact that morning. Overall, I am very dissatisfied with the service provided by this practice.
I'm not surprised the CQC raised concerns about how this surgery operates. The staff seem to struggle with basic tasks. A family member required documentation for employment purposes abroad and..
North Park Health Centre
Magda L.
It has been quite challenging to secure an appointment at this practice. When I eventually managed to book a consultation via telephone, I was informed that contact attempts had been made..
North Park Health Centre
Alan C.
I have a respiratory condition and ended up requiring hospital admission because I felt the primary care service was not adequately addressing my needs. An appointment with a healthcare professional..
North Park Health Centre
Anna-marie D.
The practice's approach of requesting appointments through letters, followed by subsequent closures, created additional stress and concern. The clinical staff seemed unfamiliar. I would not suggest..
North Park Health Centre
MerseyMoto M.
I have been a patient at this surgery for a considerable time and have experienced significant disappointment with the standard of care provided. The team members have often been unhelpful and have..
North Park Health Centre
Howdens W.
The staff members were unhelpful and displayed poor attitudes throughout my visit. I found the level of support provided to be inadequate and would not recommend this practice based on my experience.
North Park Health Centre
Jamie G.
I haven't required medical attention in two years and I'm taken aback by the poor standard of this practice. It's incredibly frustrating to spend time on hold only to receive a dismissive response..
North Park Health Centre
Peter A.
I have to give one star, not worth it at all. When you ring up early in the week, you're told there are no available appointments until the following week. To my mind, that's not satisfactory, as..
North Park Health Centre
Kevin M.
I found this practice to be quite disappointing.
North Park Health Centre
denise r.
This practice deserves top marks from me. They assisted with registering a family member who required palliative care and needed a GP in order to be discharged from hospital, as the individual was..
North Park Health Centre
Peter S.
Attempted to book an appointment starting from early morning on two consecutive days without success, only to be informed that all slots were fully booked. For those with work commitments, securing..
North Park Health Centre
Wojciech P.
This has been the poorest experience I have had with a medical practice. The reception team came across as unhelpful and dismissive when I attempted to ask them questions about my visit.
North Park Health Centre
Sophie F.
I would give a lower rating if possible. I have experienced ongoing difficulties with this practice. I question the value of attending appointments, as the clinical staff appear to prioritise..
North Park Health Centre
paul w.
This practice is not meeting my expectations, and I have decided to make a change. I am dissatisfied with the service provided by all members of the team. I do not wish to continue attending this..
North Park Health Centre
Anthony W.
After a recent visit to this practice, I can confirm that it has undergone significant positive changes. The appointment system has been improved and the consultation time with the clinician is more..
North Park Health Centre
Anthony F.
It is not possible to book appointments ahead of time, which means you must call at eight in the morning each day only to be informed that no slots are available and instructed to try again the..
North Park Health Centre
Lesley A.
This practice is extremely disappointing and I would not recommend it to anyone. Obtaining an appointment is nearly impossible, and on the rare occasions when one becomes available, you can expect..
North Park Health Centre
Claire J.
Attempting to book an appointment by phone at this practice proves to be a frustrating experience. The reception lines appear to be consistently busy, and it would be beneficial if additional phone..
North Park Health Centre
Chantelle C.
The previous reviewer captured my thoughts well. The atmosphere here feels unwelcoming and detached. I find myself anxious whenever I need to contact them. I have been a patient at this practice..
North Park Health Centre
james S.
Excellent facility where I was able to walk in and receive an appointment with a clinician within half an hour.
North Park Health Centre
Paula P.