AJ

Abdirisaq J. 2 years ago • From Google

Rating

Bad

Callbacks never happened at this clinic

List of "errors": I received medical information pertaining to another patient, not myself. I sought a return call from the physician, who failed to respond and marked multiple consultation requests as resolved throughout the year (without providing any subsequent communication until I initiated another online consultation). I submitted a callback request to the reception management, which was predictably ignored. I contacted the reception desk and endured a 20-minute hold period, during which I physically traveled to the surgery while still on the line. Upon arrival, the reception area was notably unoccupied, yet the phone continued to ring unanswered. If the medical practice reviews this, I remain in anticipation of a callback from their reception staff...

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