Trafalgar Medical Group Practice
VF
Victoria F. one year ago • From Google
Bad
This surgery categorically refuses to recognize private GP diagnoses of my multiple, severely debilitating physical conditions. They appear to believe they possess psychic abilities. From our interactions, it's clear that despite being warned about legal record issues, the staff construct an internal narrative where no genuine problems exist - just me manipulating them, which is obviously their underlying perception. My vaccine access was abruptly terminated, with a fabricated claim supposedly made by me now permanently recorded. I have comprehensive documentation of all communications. This claim is absolutely false. Moreover, they seem completely unable to comprehend basic written text, with even simple document scanning being utterly beyond their capabilities. Their email response essentially stated: you have no missing vaccines, and we won't investigate prior unmanaged infections. Upon challenging this... Suddenly a vaccine is missing. Suspiciously, it's precisely the one that would obscure immune profile results demonstrating how prior infection caused my current neurological issues. Frankly, unless you relish preparing legal documents and enjoy accumulating extensive written evidence, this surgery - and similar practices in the area - generate exponentially more problems than they resolve. Heartless staff, fundamentally incapable of listening or accepting direction. They invariably respond with childish defensiveness when challenged, immediately suggesting my mental instability and poor recall. Fortunately, my #devices accurately record their statements. So memory is irrelevant. In less than eight weeks, I've been forced to dramatically escalate these issues, primarily to protect other patients, as they insist such conduct is standard. A damning admission when contrasted with communication records. I now exclusively engage with the NHS through legal and medical support, maintaining meticulous documentation. This represents the consequence of a medical service retaining anti-science staff instead of dismissing them. When discriminatory beliefs are permitted, despite lacking scientific foundation, patient care suffers through reduced empathy and targeted marginalization. Tolerating certain forms of patient mistreatment inevitably attracts similarly minded personnel. The deterioration of GP practices nationwide should surprise no one. My advice: if mobile and seriously unwell, visit walk-in centers. Better yet, consult private GPs to document NHS failings and obtain proper diagnosis. Should they continue denying reality as they have with me, they become fully legally accountable.
Mark H.