Greensand Health Centre

The appointment booking process is extremely difficult to navigate. The online system being used offers very limited availability, with waiting times extending to at least six weeks for..

The team members are approachable, however the practice operates with a commercial focus. There is considerable reliance on technology with minimal personal engagement. I don't experience the same..

The practice appears to have insufficient staffing levels, which makes it difficult to secure appointment slots. Additionally, prescription requests experience significant delays, and items that have..

The staff demonstrated a lack of attentiveness and courtesy. There appeared to be limited willingness to engage with patient concerns or hear what patients had to say. Accessing appointments proved..

Operated with a focus that prioritised financial considerations over patient wellbeing.

Extremely disappointing experience.

Attended an appointment scheduled for mid-morning. There were temporary traffic disruptions on the main road near the surgery, and the check-in system was experiencing technical difficulties. After..

I would like to express my gratitude to the practice on Heath Road for providing such wonderful support during what continues to be a challenging time for me. From the front desk staff through to the..

The practice rarely has available appointments, and wait times are considerably lengthy. Phone responses lack accuracy, and it appears that many staff members are in training and unable to provide..

The service provided was extremely disappointing. I attempted to contact the practice on several occasions but received no response or return calls. The reception staff were unhelpful and..

I preferred when booking an appointment was straightforward and hassle-free. Nowadays, after booking, I receive a text notification that the appointment needs to be rescheduled. Then another message..

Unable to reach the practice by phone and struggled to secure an appointment. Found the experience disappointing compared to previous healthcare providers. Medication was discontinued without prior..

Really difficult to see a GP and when you do they have the sympathy of a sack of potatoes

I keep getting frustrated with the phone system - I manage to reach the front of the queue multiple times but the call drops before I can speak to anyone. This has occurred several times now and it's..

Positive experience with courteous staff.

This surgery experience was extremely disappointing. After waiting several weeks for an appointment, I felt my concerns were dismissed without proper consideration of my background. I felt..

I have had a very positive experience with this surgery overall. I find that making use of the online services tends to work better than depending on phone contact. Whenever I have submitted a..

My experience with this practice regarding my elderly relative has been quite unsatisfactory. Telephone calls frequently go unreturned despite assurances they would be, and worries about persistent..

Attended for a vaccination appointment recently. Very good experience, only spent 5 minutes in the surgery with no queue. This was much better than a previous visit when I had to wait outside in poor..

This has been the most disappointing GP practice I have attended. The surgery is difficult to reach by phone and does not respond promptly to email requests for repeat medications. There have been..